Assistant Clinic Manager
About the role
Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Assistant Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics. As Assistant Clinic Manager, you’re a key team member who inspires and leads by example. You will partner directly with the Clinic Manager to support all aspects of successful sales & retention strategies, customer service-related initiatives, and clinic operations. You will help ensure that the clinic team is motivated to create an energetic and passionate experience for our clients.
Responsibilities
- Create curated client experiences
- Present & promote customized laser facials best suited for current and perspective clients’ personal skincare needs.
- Discuss the importance or the skin care protocols & products suggested by the medical team.
- Establishes and maintain effective client retention processes.
- Celebrate the success of the clients' results.
- Partners with Clinic Manager in meeting & exceeding revenue goals set for clinic.
- Use KPIs and propose action plans to elevate client experience.
- Plan and operate within the approved budget.
- Adjust staffing levels according to policy and standards.
- Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.
- Aids in the orientation, training, coaching, and developing staff members to understand and execute operational expectations.
- Establishes adequate staff to ensure timely patient visits.
- Strong communication skills, ability to multitask, and comfortability with computer/store systems.
- Partner with clinic team to provide people-oriented, respectful & inclusive workplace of belonging.
- Respect and support all team members individuality, help provide an enjoyable clinic environment & opportunities for development and growth.
- Understand opportunities and support the team to meet personal & clinic business goals every day.
- Upholds organizational relationships with Skin Laundry’s “One-Team” Leadership Mentality.
- Assists in the following:
- Posting work schedule for clinics
- Review and authorize timecards & time-off requests
- Ensures established inventory standards for all supplies and equipment
- Problem solves challenges and communicates solutions to appropriate personnel and departments effectively
- Maintains a safe work environment
- Partners with Clinic Manager in developing staff
- Completes employee evaluations as needed
- Personnel Development
Qualifications
- Ideal 1-2 years of management experience in a retail environment.
- Comfortable with selling in a high-volume retail clinic.
- You have a passion for accessible and inclusive skin care beauty for all skin types.
- You enjoy working 1:1 with clients.
- You rock the foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.
- Exhibit exceptional customer service and outreach, while driving your clinic to the next level.
- You believe in creating an uplifting and positive company culture - one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity.
- You enjoy working 1:1 with clients.
- You are driven, self-motivated, and hold yourself and others to exceptional standards.
- You are a able to influence others, possessing strong verbal and written communication skills.
- You love to collaborate with others and thrive in a team environment.
- You love to learn & continuously grow.
Benefits & Perks
Employee Benefits & Perks:
- Complimentary Employee Treatment & Product Discount Program
- Vacation leave, sick leave, and 10 Paid holidays
- Parental Leave
- Health insurance - Medical, Dental, and Vision insurance options
- 401k
- Flexible Spending Accounts (FSA) - Health Care and Dependent Care
- Voluntary Term Life insurance for employee, spouse, and child(ren)
- Employee Assistance Program (EAP)
- Voluntary Accidental Death & Dismemberment (AD&D)
- Voluntary Commuter Benefits
- Voluntary Legal Benefits
- Voluntary Group Accident insurance
- Voluntary Critical Illness insurance
- Voluntary Hospital Indemnity insurance
- ADP LifeMart - discounted products, services, and experiences
Equal Opportunity Employer
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Accommodation Assistance
At Skin Laundry, we are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact PeopleTeam@SkinLaundry.com
Employment Agencies
At Skin Laundry, we are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact PeopleTeam@SkinLaundry.com