Assistant Center Manager (Phlebotomist)

About the role

The Assistant Manager will perform under the supervision of the Center Manager, and at times will take instruction from the Operations Manager and other members of the management and corporate teams. The Assistant Manager will ensure donor suitability, product integrity, and the continued good health of donors through compliance with Food and Drug Administration (FDA) regulations, state regulations, the Company’s Standard Operating Procedure Manual guidelines, and any other applicable regulatory standards.

Responsibilities

• Assist Center Manager in ensuring all center operations, product storage, documentation, facility maintenance, quality control, and training is current and consistent with the Company’s Standard Operating Procedures Manual (SOP), State and Federal guidelines, OSHA, CLIA, cGMP, and any other internal Company procedures.
• Regularly review and update center documentation such as logs, forms, training records, proficiency testing, and equipment validations/qualifications to ensure compliance.
• Assist in managing the center’s donor flow and on-site personnel, including scheduling, managing break times, and responding to day-to-day issues and concerns; elevate issues when necessary.
• Assist in the recruitment, onboarding, and training of new hires; complete performance assessments of all designated center employees according to the SOP and perform retraining as needed.
• Report to Quality Assurance any errors/incidents that may affect the safety, purity, identity, or quality of blood products; assist in responding to Quality Assurance audits, as needed.
• Assist in reviewing, investigating, and responding to issues, donor complaints, employee concerns, post-donation information, and other operational matters in accordance with the SOP or other relevant company policies.
• Handle the receipt of positive test results or other product-related issues; oversee the quarantining and/or destruction of questionable or unacceptable units.
• Assist with the preparation for and completion of product shipments.
• Respond to all security and freezer alarms or concerns that occur on or off hours.
• Assist in inventory management and purchasing of all cleaning, office, and medical supplies.
• Ensure the center is regularly clean, safe, and organized; handle and/or report maintenance, facility, safety, and equipment concerns or issues.
• Fill in and assist with center operations when needed.
• Perform some duties of the Center Manager in their absence.
• Available to travel to other facilities for training or assisting other center staffing needs.
• Other duties, as assigned.

Requirements

Education: High School Diploma, required; Associate's or Bachelor's degree, preferred in Management, Business, Nursing, Finance, or a science-related field.

Skills and Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Consultation, ethical practice, and cultural awareness.
• Business acumen and relationship management.
• Strong computer skills; familiarity with Microsoft Office applications.

Physical Requirements

• Read computer screens, procedure manuals, and other documents.
• Hear doorbells, alarms, telephone, and other mechanical devices.
• Work confidently while being observed during frequent quality inspections.
• Work in walk-in subzero freezer(s).
• Ability to lift, pull, or tug up to 50 pounds to stock supplies and/or move or support donors.
• Regularly required to use hands and fingers to handle and feel objects, tools, and controls; reach with hands and arms.
• Vision abilities required by this job include close vision.
• Required to stand for extended intervals, walk, climb, balance, stoop, kneel, and crouch.
• Physical ability to operate equipment used on donor floor areas that may require repetitive motion and manual dexterity.
• Ability to read while standing or sitting in front of a computer for short periods of time.
• Must wear personal protective equipment (PPE) required such as eyewear, lab coats, and gloves.