Assistant Center Manager

European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on the vision of Revealing Beautiful Skin®, we provide a modern, luxurious experience across more than 1,000 centers in the U.S. UPMA Group is a long-time franchise partner of European Wax Center, committed to delivering an exceptional guest experience and fostering career growth for associates.

About the Role

As our Assistant Center Manager (ASM), you are the heartbeat of the center and the right hand to our Center Manager. This high-visibility leadership role is designed for a "go-getter" who thrives on driving sales, coaching a high-performing team, and ensuring every guest leaves feeling more confident. This is a development role on our leadership track: Sales Associate > Sales Lead > Assistant Center Manager (YOU) > Center Manager > & Beyond. Many of our most successful Center Managers began in this role.

Responsibilities

• Morning: Setting the Stage
  • Start the day with a team huddle to share goals and energize the team.
  • Ensure the center is pristine, the retail wall is stocked, and the environment is inviting.
• Mid-Day: The Sales & Service Pulse
  • Provide real-time "micro-coaching" to Guest Service Associates and Wax Specialists to drive sales and product knowledge.
  • Handle guest inquiries with grace, turning every interaction into a memorable brand moment.
  • Monitor KPIs and adjust strategies to achieve record-breaking results.
• Afternoon: Building the Future
  • Mentor associates in 1-on-1 sessions to develop their career paths and communication skills.
  • Partner with the Center Manager to brainstorm local marketing ideas and interview future team members.

Requirements

• Experience: Minimum of 2 years in a multi-service or specialty store environment.
• Leadership: Previous management or leadership experience in a professional setting.
• Availability: Full-time availability with a flexible schedule, including mornings, evenings, and weekends.
• Skills: Self-motivated, punctual, organized, and comfortable with technology (e.g., Excel, Word). Experience with Zenoti is a plus.
• Personality: A "go-getter" with strong interpersonal skills, problem-solving abilities, and a passion for team development.