Assistant Center Manager

About the Role

As our Assistant Center Manager (ASM), you are the heartbeat of the center and the right hand to our Center Manager. This high-visibility leadership role is designed for a "go-getter" who thrives on driving sales, coaching a high-performing team, and ensuring every guest leaves feeling more confident. This is a high-level development role on our leadership track: Sales Associate > Sales Lead > Assistant Center Manager > Center Manager > & Beyond. Many of our most successful Center Managers began in this role.

Responsibilities

• Morning: Setting the Stage
  • Start the day with a team huddle to share goals and energize the team.
  • Ensure the center is pristine, the retail wall is stocked, and the environment is inviting.
• Mid-Day: The Sales & Service Pulse
  • Provide real-time "micro-coaching" to Guest Service Associates and Wax Specialists to boost sales and product knowledge.
  • Handle guest inquiries with grace, turning transactions into memorable brand moments.
  • Monitor KPIs and adjust strategies to drive record-breaking results.
• Afternoon: Building the Future
  • Mentor associates one-on-one on career development and communication skills.
  • Partner with the Center Manager on local marketing ideas and interview future team members.

Requirements

• Experience: Minimum of 2 years in a multi-service or specialty store environment.
• Leadership: Previous management or leadership experience in a professional setting.
• Availability: Full-time, flexible schedule including mornings, evenings, and weekends.
• Skills: Self-motivated, punctual, organized, and comfortable with technology (Excel/Word). Experience with Zenoti is a plus.
• Personality: A "go-getter" with strong interpersonal skills, problem-solving ability, and a passion for team development.