Assistant Branch Operations Manager I

About the role

Oversees day-to-day operations for the branch and assists the operations manager of the location. Supports supervision of the daily activities of retail branch personnel.

Responsibilities

• Assists with operations, ensuring bank policy and procedures are followed.
• Performs personal banking duties, including advising customers of all bank services, opening new accounts, and teller functions.
• Assists with supervising employees to meet branch goals, including assigning work, scheduling, conducting performance reviews, recommending salary actions, and providing training.
• Promotes bank services and participates in community activities.
• Handles customer service duties such as answering telephone inquiries, closing accounts, ordering checks, and ensuring appropriate customer service levels.
• Assists with compliance of branch policies and guidelines, reviews reports, audit boards, and NSFs.
• Assists with budget preparation.
• Maintains regular and reliable attendance.
• Performs any other assigned duties or projects.

Requirements

• Full knowledge of banking products and initiative to stay updated on changes.
• Basic knowledge of banking regulations, bank policies, and procedures.
• Knowledge of deposit account products and services, bank operations, and supervisory abilities.
• Skill in communicating courteously and professionally with clients and coworkers.
• Proficiency in operating computer terminals, printers, back counter capture machines, coin machines, and copiers.
• Ability to maintain confidentiality, train employees, and ensure efficiency, accuracy, and customer service.
• Ability to work accurately in a fast-paced environment and function as a team player.

Qualifications

High school graduate or equivalent. Prefer 2-3 years of related banking experience.

Benefits

• 8 paid holidays for employees working at least 35 hours per week.
• 17 PTO days each year for the first five years of employment (after completing a 90-day introductory period).
• 16 hours of paid sick time upon hire date.
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.
• Health savings account with employer contributions.
• Flexible medical and dependent care spending plans.
• 401K plan after 3 months and start of the next quarter, with employer contributions and profit sharing.
• $50,000 group term life insurance.
• Long-term disability insurance and employee assistance program.
• Benefits are modified for employees working less than 35 hours per week.

Pay

Hourly rate of $22.50 - $24.00.

Schedule

Monday through Friday, 8:15 AM – 5:15 PM, with rotating Saturdays.