Assistant Branch Manager - Western Hills

About the role

Are you a natural leader who loves helping a team succeed as much as helping members? TruPartner Credit Union is looking for an Assistant Branch Manager to help run day-to-day branch operations, support and develop staff, and step in for the Branch Manager when needed.

Responsibilities

• Ensure branch operations run in line with policy, legal, and regulatory requirements, in step with other departments
• Build deep knowledge of credit union products and services, and cross-sell to meet member needs
• Oversee branch security, respond to alarms, and support opening/closing procedures
• Maintain branch balance at the end of each day
• Implement policy and procedure changes at the branch level
• Handle loan processing and closings, certificates of deposit, IRAs, HSAs, and new accounts
• Provide direction and supervision to branch staff, and step in as Branch Manager when needed
• Onboard and train new employees, and cross-train staff across roles
• Set staffing levels and build schedules
• Resolve member requests and questions promptly, or route them appropriately
• Keep management informed of branch activity and flag ideas for better service
• Complete required reports accurately and on time

Requirements

• A high school diploma or equivalent; additional coursework a plus
• 2 to 5 years of related financial institution experience
• Solid understanding of teller, member service, and loan officer functions
• Strong interpersonal and communication skills
• Organized, proactive, and comfortable with computer applications and everyday office equipment
• Natural leadership qualities and initiative

Qualifications

• None specified

Skills

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in using computer applications and office equipment

Benefits

• Not specified

Pay

• Not specified

Schedule

• Not specified

Our Values

• Credit: Collaboration - We succeed together, and teamwork is what makes great service possible.
• Respectful: Every member and every colleague deserves care and professionalism.
• Exceeding Expectations: Good enough isn't in our vocabulary.
• Driven: We take initiative and follow through with pride.
• Inclusive: We celebrate different backgrounds and perspectives. Everyone belongs here.
• Trustworthy: We earn our members' trust every single day.

Ready to Lead With Us? If this sounds like your kind of role, we'd love to meet you. Apply today with our quick, mobile-friendly application. See the full job description and apply at: https://www.applicantpro.com/openings/trupartnercu/jobs