Assistant Branch Manager - Western Ave

About the role

Join Our Dynamic Banking Team and Lead with Excellence! Are you a motivated leader with a passion for delivering exceptional customer service and driving branch success? We are seeking a highly skilled and dedicated Assistant Branch Manager to support our Branch Manager in orchestrating the seamless operation of our branch, fostering a trusted environment, and elevating the customer experience.

Responsibilities

• Operational Leadership: Stepping into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
• Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Branch Branding & Growth: Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service.
• Customer Engagement: Personally, connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.
• Compliance & Accuracy: Reviewing and approving transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies.
• Performance & Standards: Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
• Professional Development: Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education.

Qualifications

• High School Diploma or equivalent
• Proven supervisory and leadership experience
• Strong customer service background
• Cash handling expertise
• Excellent verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Well-organized and adept at managing multiple priorities
• Team-oriented with the ability to thrive in collaborative environments
• Ability to lift 10–20 lbs., stand for extended periods

Preferred Qualifications

• Bachelor’s degree
• Previous banking or financial services experience
• Familiarity with residential mortgages, IRA services, and personal banking products

Schedule

Full-time Position With Hours Aligned To Branch Operations
Mon–Wed: 8:30 AM – 5:00 PM
Thu–Fri: 8:30 AM – 6:00 PM
Sat: 8:30 AM – 1:00 PM (rotating schedule)
Sun: Closed
Employees may need to remain 15–30 minutes after closing.
Occasional evening and weekend work may be required.

Benefits

We offer a comprehensive benefits package that includes:

• Medical, dental and vision insurance
• A health savings account with an annual employer contribution
• A 401(k)-retirement plan with generous employer match
• Paid time off plus 11 paid federal holidays
• Training and professional development programs
• Tuition reimbursement
• Reduced fees and rates on certain loan products
• and much more!

Pay

NE16 $40,000 – $55,000 FLSA Status: Non-Exempt | Supervisory Role: Yes

Schedule

Full-time Position With Hours Aligned To Branch Operations
Mon–Wed: 8:30 AM – 5:00 PM
Thu–Fri: 8:30 AM – 6:00 PM
Sat: 8:30 AM – 1:00 PM (rotating schedule)
Sun: Closed
Employees may need to remain 15–30 minutes after closing.
Occasional evening and weekend work may be required.