Assistant Branch Manager-Salem

About the role

We're looking for an Assistant Branch Manager at our Salem Wal-Mart location. This role involves managing employees and resources within Credit Union policies and procedures. Our mission is to bring passion and customer focus to the business, and every role at Service Credit Union supports member solutions and contributes positively to the member experience.

Responsibilities

• Support the branch manager in supervising the operation of a branch office exercising good principles of organization, prioritization, and personnel management.
• Aids in staff selection, training, and development in conjunction with the branch manager; coach, counsel, and discipline employees; recommend for promotion or termination.
• Aids the branch manager in maintaining overall exterior and interior branch presentation in accordance with Service CU guidelines and merchandising plans.
• Maintains the highest standards of cleanliness, maintenance, and appearance.
• Has a thorough working knowledge of all Service CU policies, procedures, applications, and systems.
• Works with the branch manager to meet current fiscal year corporate and branch production goals, including loan production, new members, new checking accounts, credit card, and credit life and disability.
• Maintains the office at the highest level of efficiency possible.
• Sets an example for the branch staff in professionalism, ethics, and office etiquette.
• Works with branch staff to meet and be accountable to established Service Level Agreements (SLA).
• Adheres to compliance requirements to include but not limited to physical security, information security, safety, BSA/USA Patriot Act regulations, OFAC, MI, SAR, CTR, and Fraud/Identity Theft (ID Safe).
• Supports the branch manager and staff to meet assigned goals for new member development and cross-selling of Service CU products.

Qualifications

• Superior working knowledge of all credit union policies and procedures, branch office functions, and duties of all subordinate personnel.
• Thorough knowledge of current computer operating systems.
• High degree of skill in leadership techniques and member service duties.
• Works independently and is able to perform position duties with little or no supervision.
• Ability to work well with superiors, peers, and subordinates.
• Aptitude for detailed work and problem-solving adeptness.
• Excellent interpersonal, presentation, and organizational skills.
• Ability to communicate clearly and effectively verbally and in writing.
• High school diploma or equivalent required, bachelor's degree preferred.
• Previous management or supervisory experience.
• Minimum of one-year financial experience required.
• Spanish language skills are preferred.