Assistant Branch Manager - Port St Lucie, FL

About the Role

The Assistant Branch Manager (ABM) is a key member of a branch team responsible for assisting the Branch Manager in overall branch management. The ABM supports efforts to maximize revenue, sales, and customer satisfaction while minimizing operational losses and ensuring compliance with operational and security procedures. This role involves deepening existing customer relationships, minimizing customer attrition, and supporting sales, service, and promotional activities.

Responsibilities

• Assists the Branch Manager in leading the branch to achieve sales goals, including outbound calling, sales meetings, and coaching.
• Supervises designated staff members in their daily tasks, impacting personnel decisions such as employment, performance ratings, promotions, salary, transfers, and termination.
• Serves customers quickly, accurately, efficiently, and confidentially according to SouthState Bank’s Gold Service Standards.
• Performs all functions of a Senior Financial Service Representative (SR FSR).
• Opens new deposit accounts and understands the financial services offered by the bank, including features, benefits, rules, regulations, and pricing.
• Handles services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Processes loan applications (within lending authority) and extends credit to qualified individuals and businesses through various installment, commercial, and real estate products.
• Assists in the collection of delinquent loans.
• Manages loan and deposit exceptions within the expectations of SouthState Bank, both individually and for the branch.
• Ensures branch security procedures and understands the function and operations of security devices to protect against criminal and fraudulent activity.
• Provides leadership by setting an example for staff in customer relations, effective selling, and cross-selling.
• Resolves routine personnel problems.
• Assists tellers in balancing daily work, researching differences, and making necessary adjustments.
• Resolves customer problems and complaints with courtesy and discretion, using them as opportunities to promote additional services.
• Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Ensures an adequate supply of money for daily bank transactions and maintains branch inventory of supplies.
• Understands and complies with branch audit procedures, conducting self-audits quarterly using the Branch Internal Control Review.
• Maintains a neat, professional appearance and orderly work area.
• Develops and maintains a sales culture environment.
• Maintains a strong understanding of customer-facing technology to discuss and enroll customers in self-service options.
• Accepts other duties as assigned.

Requirements

• High School Diploma or equivalent; BA degree and/or 2 years in banking preferred.
• Minimum of 3 years’ experience in customer service, sales, or branch management.
• Strong organizational skills and previous supervisory experience.
• Strong PC skills and previous banking experience.
• Ability to analyze and solve problems.
• Excellent leadership, communication, planning, and decision-making skills.
• Customer service orientation, initiative, and strong interpersonal skills.
• Good computer skills and the ability to read, write, speak, and understand English.

Training

• The SouthState Way
• New Team Member Orientation
• Branch Manager Workshop
• Consumer Lending – Obtain SSB Lender Credentials
• Banker Foundations
• All assigned Regulatory Compliance training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience.

Physical Demands

• Willingness to travel for meetings and classes.
• Ability to stand and/or sit for long periods of time.
• Ability to effectively access and interpret information on computer screens, documents, reports, and identify customers.

Work Environment

This position is typically located in an open lobby area with an individual workstation or desk, or in a private office. The work environment is inside a cooled and heated facility.

Work Location: 9815 S US Highway 1, Port St Lucie, Florida 34952