Assistant Branch Manager - Pennsburg

General Duties And Responsibilities

• Implements, models, and coaches Q2 Service and Sales programs with creativity and energy.
• Takes personal initiative and is a positive example for others to emulate.
• Ensures that prescribed schedules and operating policies and procedures are followed.
• Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner.
• Provides prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
• Opens, closes, and services every type of deposit product at various branch locations.
• Takes and disburses consumer loans.
• Solves customer problems in a positive and efficient manner.
• Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner.
• Opening and closing the branch as needed.
• Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
• Able to relate to other people beyond giving and receiving instructions.
• Able to direct the workflow of the customer service counter.
• Includes oversight, development, and coaching of staff in order to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments.
• Makes recommendations regarding performance evaluations for FSR and/or Universal Banker.
• Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
• Demonstrates the ability to be a role model, leader, and resource to his or her peer.
• Is an active member of an internal committee and has the ability to make a meaningful contribution.
• Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
• Models QNB's Service and Sales Excellence.
• Able to direct the workflow of the customer service counter.
• Includes oversight, development, and coaching of staff in order to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments.
• Ensures daily office settlement and performs Senior FSR and/or FSR Supervisor duties as necessary.
• Makes recommendations regarding performance evaluations for FSR and/or Universal Banker.
• Assumes additional job-related duties as requested.

Required Training, Experience And Education

• Must be proficient in all aspects of job.
• High School diploma or equivalent.
• Previous supervisory experience (One year or more).
• Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
• Successful in motivating team members in all aspects of QNB's Service Excellence.
• Able to lift and maneuver 25-30-pound coin bags.
• Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
• Requires basic reading, writing and arithmetic skills.
• Completion of high school, vocational training or equivalent. (Completion of some college courses preferred).
• Must have strong product knowledge and actively champion and coach for Q2 Service and Sales referrals and product campaigns.
• Fulfills QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
• Successfully completes any two PBA courses as recommended by Branch Manager (final grade of "C" or higher).
• This is the Fundamentals of Banking and Consumer Lending.
• Must fulfill re-certification of Universal Banker checklist requirements annually.
• Pennsylvania Notary and Medallion Signature Certification.

Desirable Knowledge, Abilities And Skills

• Complete familiarity with the QNB's FSR, platform, and consumer loan application taking policies, procedures, and guidelines.
• QNB's Service and Sales system and product knowledge.