Assistant Branch Manager, Multnomah Village Branch

About the role

As part of the team at our Multnomah Village Branch, the Assistant Branch Manager will provide leadership, direction, guidance, and coaching to ensure unparalleled service—the kind that creates the Unitus difference. This role supports our membership by enhancing their experience through branch sales and service activities, resolving member requests and challenges, and serving as a backup to the Branch Manager.

Responsibilities

• Proactively assist members to enhance their experience with the credit union through branch sales and service activities.
• Resolve member requests and challenges.
• Provide support, guidance, and advice to employees for issue resolution, clarification, escalation diffusion, override/escalation, and other moderately complex branch issues.
• Serve as backup to the Branch Manager.
• Complete daily operational tasks such as cash controls, lobby management, and daily, monthly, and quarterly operation audits.
• Provide input to management regarding individual performance reviews and staff hiring decisions.
• Collaborate with the Branch Manager to identify staff training needs, conduct regular staff briefings, and present procedural updates or changes.
• Perform additional duties as needed.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• At least 3 years of credit union or banking branch experience with knowledge of a wide range of deposit and lending financial products.
• Basic leadership skills, including experience guiding others in resolution of procedures, policies, and problem-solving.
• Strong knowledge of credit union and/or banking products and services, with the ability to present, explain, and refer products to members.
• Excellent interpersonal and communication skills, including effective listening, speaking, and writing.
• Demonstrated decision-making and problem-solving skills with excellent attention to detail and follow-through.
• Fluency in Spanish is a plus.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts and HSA options.
• Up to 20 days of Paid Time Off (PTO) accrued during the first twelve months of employment.
• 12 paid holidays per year.
• 401(k) Retirement Savings Plan.
• Annual incentives (eligibility dependent).
• Employee Assistance Plan.
• Tuition reimbursement.
• Student loan debt repayment assistance.
• Transit and parking benefits.
• Paid Volunteer Time Off.