Assistant Branch Manager - Morristown South

About the role

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Primary Responsibilities

• Assume responsibility for the effective and professional performance of member service functions.
• Present and explain Credit Union services and products to members and assist in meeting members’ financial needs.
• Open and close accounts.
• Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Maintain and project the Credit Union's professional reputation.
• Maintain privacy of member account information.
• Actively cross-sell Credit Union products and services.
• Welcome all members with a pleasant verbal greeting, smile and handshake.
• Provide members with efficient transaction processing, being sure to call the member by name, and provide a pleasant closing while walking member out of the office.
• Absorb responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Absorb responsibility for assisting team members whenever possible.
• Keep supervisor informed of area activities and of any significant problems or concerns.
• Complete required reports and record accurately and promptly.
• Attend meetings as required.
• Work as a team with other team members to reach set goals.
• Hold each employee accountable for contributing to the overall goals of their department or branch.
• Manage manager goals at the start of each goal year.
• Maintain good working relationships and coordination with area personnel and with Credit Union management.
• Provide assistance to other branch/department staff, as needed.
• Work at other branches when needed.
• Absorb responsibility for guiding and managing the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees and providing additional training, as needed.
• Absorb responsibility for assisting in maintaining a highly motivated, well-trained staff, maintaining effective employee relations.
• Absorb responsibility for assisting in evaluating the job performance of the branch staff to ensure quality of work and service to the members.
• Absorb responsibility for assisting in monitoring branch activity, including transactions, volume, errors, loan volume, sales and new accounts.
• Absorb responsibility for ensuring staff receives ongoing training on security and robbery procedures.
• Conduct loan interviews.
• Process and approve loans.
• Work the teller line on a consistent and regular basis.
• Visit employee groups each month.
• Create and maintain a cross-selling environment within the branch.

Qualifications

• A high school diploma or equivalent.
• A valid driver’s license.