Assistant Branch Manager - Monroe, NY

About the role

Join Our Dynamic Banking Team and Lead with Excellence!

Are you a motivated leader with a passion for delivering exceptional customer service and driving branch success? We are seeking a highly skilled and dedicated Assistant Branch Manager to support our Branch Manager in orchestrating the seamless operation of our branch, fostering a trusted environment, and elevating the customer experience.

Responsibilities

• Stepping into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
• Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service.
• Personally connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.
• Reviewing and approving transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies.
• Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
• Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education.

Qualifications

• High School Diploma or equivalent
• Proven supervisory and leadership experience
• Strong customer service background
• Cash handling expertise
• Excellent verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Well-organized and adept at managing multiple priorities
• Team-oriented with the ability to thrive in collaborative environments
• Ability to lift 10–20 lbs., stand for extended periods

Preferred Qualifications

• Bachelor’s degree
• Previous banking or financial services experience
• Familiarity with residential mortgages, IRA services, and personal banking products

Schedule

Full-time
Position With Hours Aligned To Branch Operations
Mon–Fri: 8:30 AM – 5:00 PM
Sat: 8:30 AM – 12:00 PM (rotating schedule)
Sun: Closed

Employees may need to remain 15–30 minutes after closing. Occasional evening and weekend work may be required.

Pay

Salary: NE16 $40,000 – $55,000
Sign-on bonus: $1,000 (see details below)

Benefits

We offer a comprehensive benefits package that includes:

• Medical, dental and vision insurance
• A health savings account with an annual employer contribution
• A 401(k)-retirement plan with generous employer match
• Paid time off plus 11 paid federal holidays
• Training and professional development programs
• Tuition reimbursement
• Reduced fees and rates on certain loan products
• and much more!

Equal Employment Opportunity Statement

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following: Hiring, placement, upgrading, transfer, demotion or promotion Recruitment, advertising or solicitation for employment Treatment during employment Rates of pay or other forms of compensation Selection for training, including apprenticeship Layoff or termination It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.