Assistant Branch Manager - McKinney 380 (New Branch Opening)

We're expanding and opening a brand new branch in McKinney, TX! Serve our members, develop yourself and your team, and help us be the best credit union in Texas. Texans Credit Union is a $2.4 billion member-owned financial institution in the Dallas metro area, making our members’ financial dreams come true for 70 years.

About the role

We’re seeking an Assistant Branch Manager to join our Telecom Pkwy branch in Garland, TX. In this role, you assist the branch manager in managing all sales, service, and operational functions within the branch. You will lead and develop the branch team to provide an excellent member experience through all interactions.

Responsibilities

• Assist in creating and maintaining a sales and service culture within the branch
• Maintain and help lead a highly-motivated, well-trained team that consistently offers excellent service to all members
• Support the maintenance of effective employee relations within the branch
• Maintain a strong sense of ownership related to the branch
• Monitor key product penetration and sales metrics to ensure profitable and sound business practices, as well as the highest level of service for members
• Apply and evaluate security and audit policies and procedures, ensuring compliance with federal laws and regulations
• Track and report on branch activity, including transactions, teller accuracy, loan volume, teller and loan sales, and new accounts
• Lead and manage branch sales, including the loan application process (application, processing, and closing of loans), opening new accounts, and servicing existing members
• Ensure the branch team maintains ongoing required training to increase knowledge and skillsets
• Maintain adequate staffing schedules for efficient branch operations
• Review member documentation to maintain minimum quality control errors and hold team members accountable
• Offer guidance and assistance to team members in solving complex problems or member requests
• Assist in the development and management of the branch budget
• Act as primary manager on duty in the absence of the branch manager

Requirements

• High school diploma or equivalent
• Minimum of 2 years of sales and service experience in a retail or financial institution environment
• Minimum of 2 years of supervisory experience in a bank, credit union branch, finance company, or equivalent management experience

Successful completion of a drug screen, credit check, and background check is required.