Assistant Branch Manager - Larchmont

Essential Duties & Responsibilities

• Support the Branch Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with established policies, procedures, and controls of Bank.
• Handle all operational issues and branch-related matters in an effective manner, making sound business decisions.
• Provide ongoing coaching to staff regarding sales techniques and product knowledge, motivating them to embrace sales culture and consistently offer suitable Bank products and services; stay abreast of new products, services, and promotions.
• Serve as the liaison between the branch and various departments to ensure that full transparency exists regarding internal policies and procedures.
• Oversee compliance functions including reconcilements, audits, reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly followed.
• Execute on sales opportunities with new and existing customers to increase deposit growth; make referrals for non-deposit products and promote new business as well as cross sells additional products/services.
• Prepare daily, weekly, and monthly reports (i.e., potential losses, cash items, sales, etc.); reconcile branch general ledger accounts.
• Conduct staff meetings to discuss bank/branch objectives; establish priorities to ensure compliance with established policy and procedures.
• Make sound decisions regarding the approval of customer and or bank transactions within authority limits, weighing customer satisfaction issues versus Bank exposure to loss or fraud.
• Perform other duties as requested.

Skills, Education, & Experience

• High School Diploma or GED required; Bachelor’s degree preferred.
• At least 6 years of experience in customer service/supervisory role within a banking/retail environment.
• Minimum 3 years of operations experience, preferably in banking.
• Excellent customer service/sales skills.
• Excellent working knowledge of branch operations and banking regulations.
• Effective problem-solving skills and demonstrated ability to maintain composure when interacting with customers and staff.
• Strong leadership and interpersonal skills.
• Excellent communication skills (verbal + written).
• Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint) and must have experience using banking software experience.
• Demonstrated comfort level with technology, mobile services and online banking services is a plus.
• Proven ability to stay current and comply with industry regulations.
• Able to work a flexible schedule including weekends.
• Qualify to be licensed as a Notary Public for New York State.