Assistant Branch Manager - Juno Beach, FL

About the Role

As the Assistant Branch Manager at Trustco Bank, you will serve as the right hand to the Branch Manager, overseeing daily operations, supervising staff, and ensuring the branch runs efficiently, securely, and with a welcoming atmosphere. This position offers the chance to influence the community’s financial well‑being and grow professionally within a reputable institution.

Responsibilities

• Operational Leadership: Step in for the Branch Manager during their absence, manage staff, and maintain smooth day‑to‑day operations.
• Team Supervision: Oversee Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Branch Branding & Growth: Build a strong branch identity, promote sales initiatives, and champion exceptional customer service.
• Customer Engagement: Connect personally with clients and prospects, resolve issues efficiently, and ensure satisfaction aligns with high standards.
• Compliance & Accuracy: Review and approve transactions such as large check cashing, bank checks, and ledger entries while adhering strictly to policies.
• Performance & Standards: Meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
• Professional Development: Continuously enhance banking acumen and sales techniques through training, workshops, and ongoing education.

Qualifications

• High School Diploma or equivalent (required).
• Proven supervisory and leadership experience.
• Strong customer service background.
• Cash handling expertise.
• Excellent verbal communication skills.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Well‑organized and adept at managing multiple priorities.
• Team‑oriented with the ability to thrive in collaborative environments.
• Ability to lift 10–20 lb and stand for extended periods.
• Preferred: Bachelor’s degree.
• Preferred: Previous banking or financial services experience.
• Preferred: Familiarity with residential mortgages, IRA services, and personal banking products.

Schedule

• Full‑time position aligned to branch operations.
• Monday–Friday: 8:30 AM – 5:00 PM
• Saturday: 8:30 AM – 1:00 PM (rotating schedule)
• Sunday: Closed
• Employees may need to remain 15–30 minutes after closing.
• Occasional evening and weekend work may be required.
• Occasional travel for training, meetings, or branch support.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with annual employer contribution.
• 401(k) retirement plan with generous employer match.
• Paid time off plus 11 paid federal holidays.
• Training and professional development programs.
• Tuition reimbursement.
• Reduced fees and rates on certain loan products.
• Additional perks and a supportive, inclusive workplace culture.