Assistant Branch Manager II, Ridgewood, NJ

About the role

• Manages the day-to-day operations of the branch and supervises staff
• Ensures branch runs smoothly and efficiently
• Assists customers with problems or unusual transactions and cross sells the Bank’s products and services
• Promotes the expansion of existing business relationships and develops new business
• Maintains a current knowledge of the industry and the Bank’s policies and procedures
• Keeps staff and Branch Manager current with any changes
• Trains new employees, organizes branch meetings and prepares various required reports and data
• Assumes the duties of the Branch Manager in his/her absence

Responsibilities

• Oversees the day-to-day activities of the branch in the capacity of a working supervisor
• Ensures branch is adequately staffed through efficient scheduling
• Trains new employees and keeps all employees current with policies and procedures and new regulations affecting the Bank
• Assists employees with transactions, proving teller unit and policies and procedures
• Evaluates employee performance and may conduct performance appraisals
• Keeps Branch Manager up to date on employee scheduling and performance
• Resolves any unusual problems that may occur or defers to Branch Manager
• Makes independent decisions on overdrafts and uncollected items within credit limits
• Works with customers on unusual complex transactions
• Maintains a current awareness of the Bank’s products and services and cross sells Bank’s products and services when appropriate
• Maintains a leading role in managing internal branch sales
• Works with existing business customer base to expand business relationships and potential new clients to develop new business
• Assists customers and employees when situations require management intervention
• Performs the duties of a Customer Service Representative, including opening accounts, bonds, retirement accounts, annuities, insurance sales and loan processing
• Maintains current knowledge of laws and regulations affecting branch operations
• Stays current with the Bank’s policies and procedures
• Keeps staff informed of new products and services
• Communicates all relevant information to branch personnel and trains new procedures
• Ensures implementation of new products and policies are smooth and efficient transitions
• Maintains an awareness of trends and changes within the financial industry and economic/competition characteristics within market area
• Uses information to optimize quality service and sales
• Assists the Universal Banker unit with proving and verifies Universal Operations Specialist draw counts are correct
• Ensures the Universal Banker is operating efficiently and within established guidelines
• May prove ATM where applicable
• May perform the duties of a Universal Banker when needed
• Prepares daily, weekly, monthly and quarterly reports for the Branch
• Assumes the responsibilities of the Branch Manager in his/her absence including supervision of staff, adherence to prescribed security procedures and resolution of routine and complex problems
• Performs other job related duties as may be assigned

Requirements

• 1 year of Managerial experience
• Bachelor’s Degree in Finance or Business is preferred or in progress
• Ability to oversee and maintain effective day to day operations and supervision of the staff of the branch
• Ability to motivate and coach employees; ability to discipline as needed
• Thorough knowledge of retail banking operations including current knowledge of laws and regulations effecting branch operations
• Excellent written and verbal communication skills
• Should have completed, or be close to completing the Management Development Core for first line supervisors
• Ability to participate in branch manager’s meetings, seminars and any other educational activities
• Able to deal effectively with customers and all levels of Bank personnel
• Effective cross-sell and sales abilities

Skills

• Independent and highly motivated self-starter
• Results oriented with proven track record to motivate self and others to accomplish objectives
• Dedicated, enthusiastic, and driven; possesses a strong work ethic
• A collaborator and team player, translating knowledge and experience into strong and productive relationships
• Ability to deliver a seamless experience to the customer
• Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and Teams
• Comfortable using multiple systems and digital tools in a fast-paced banking environment
• Strong computer skills, including virtual collaboration, document management, and reporting tools
• Exposure to or willingness to learn emerging workplace technologies is highly desired

Benefits

Build a stronger future for yourself, your family and the communities we serve. At Columbia Bank, meaningful work comes together with a collaborative and rewarding culture, opportunities to learn and grow, and a total rewards package designed to support your health, financial security and overall wellbeing.

• Medical, Dental, Vision and Rx (contributory)
• Bonus programs
• Employee Stock Option Program (ESOP)
• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)
• Paid Time Off (PTO) which includes Personal and Vacation Time
• Paid Sick Time
• Bank Holidays
• 401k program participation

Schedule

Monday to Friday: 8:30am until closing, working 40 hours. Must be able to work alternating Saturdays: 8:30am until closing based on business needs.