Assistant Branch Manager I (FT) Huntington Branch

About the role

Supports Branch Manager by providing customer service in all areas and overseeing teller line to ensure efficient service and satisfied customers.

Supports the Management Team in various administrative and supervisory duties.

Responsibilities

• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships.
• Adheres to established Westfield Bank customer service standards.
• Assists the Management Team in various administrative and supervisory duties.
• Answer credit inquiries, accepts applications and closes consumer loans.
• Provides support and input for internal incentive programs created for the branch.
• Opens new accounts and performs account and person maintenance as needed.
• Obtains NMLS to take home equity loans or line applications and serve as a liaison between the customer and Loan Operations until loan closes.
• Resolves customer problems as they arise.
• Aid customers with Safe Deposit.
• Achieve specialty program goals as assigned.
• Must obtain official designations/certifications as required (i.e. notary public, medallion, etc.).
• Perform higher level specialty function as designated.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Assigns work, provides training and guidance and advises subordinates as necessary.
• Resolves routine personnel problems.
• Performs additional duties as requested.

Requirements

• High School Diploma or GED required.
• Associates Degree Preferred.
• Previous sales, customer service and supervisory experience required.
• One to three years of related experience in a financial institution.

Qualifications

• Competencies: Customer Relations, Decision-Making/Judgment, Leadership, Quality, Sales Skills & Activities.

Skills & Abilities

• Physical Demands: Stand - O (Occasionally), Walk - O (Occasionally), Sit - F (Frequently), Handling / Fingering - F (Frequently), Reach Outward - F (Frequently), Reach Above Shoulder - O (Occasionally), Climb - O (Occasionally), Crawl - O (Occasionally), Squat or Kneel - O (Occasionally), Bend - O (Occasionally), Lift/Carry 10 lbs or less - F (Frequently), 11-20 lbs - F (Frequently), 21-50 lbs - O (Occasionally), 51-100 lbs - N (Not Applicable), Over 100 lbs - N (Not Applicable), Push/Pull 12 lbs or less - O (Occasionally), 13-25 lbs - O (Occasionally), 26-40 lbs - O (Occasionally), 41-100 lbs - O (Occasionally), N (Not Applicable).

Pay

N/A

Schedule

N/A

Benefits

N/A