Assistant Branch Manager - Georgetown

About the role

The Assistant Branch Manager is a pivotal leadership position responsible for the efficient and compliant operation of the branch. This role oversees day-to-day operations, scheduling, goal achievement, and fosters a positive work environment. The Assistant Branch Manager acts as the point of contact in the branch manager's absence and plays a crucial role in coaching and developing the branch team to ensure success while providing exceptional service to customers.

Responsibilities

• Fulfill Relationship Banker and Senior Relationship Banker duties while setting an example for the team as a working supervisor.
• Provide ongoing coaching and mentoring to team members, including regular one-on-one meetings to build relationships and enhance skills.
• Create development plans for employees to help establish career paths, achieve sales targets, and meet customer service goals.
• Foster a positive work environment by leading by example and maintaining open communication with team members.
• Build a network of business contacts and attend community events to increase the bank’s visibility and attract potential customers, contributing directly to business growth and key performance indicators.
• Refer customers to specialized departments such as mortgage, wealth management, and insurance.
• Assist in managing branch budgets, controlling expenses, and maximizing profitability.
• Oversee daily branch operations, including scheduling, audits, and the logistical components of cash handling.
• Step in for the branch manager during their absence, overseeing critical matters and maintaining branch operations while demonstrating SWARM and other Relationship Banker duties.
• Engage in community involvement and other duties as assigned.

Requirements

• High School diploma.
• 5 years of retail banking experience required.
• 5 years of supervisor experience required in a banking or retail environment with direct oversight of employees.

Qualifications (Preferred)

• Bachelor’s degree in business or finance.
• Certifications or designations obtained in leadership.

Skills

• Competitor spirit: Face problems squarely, rise to challenges, and make tough decisions.
• Creator mindset: Show flexibility, adapt to change, and maintain a positive attitude.
• Entrepreneurial spirit: Show initiative, seek successes, and remain goal-oriented.
• Producer: Stay organized, accomplish tasks, take leadership, and maintain focus.
• Team builder: Help build a top-performing team, provide support, and rally those around you.
• Stabilizer: Bring confidence, remain cool under pressure, and balance priorities and time.
• Leadership: Passion for serving others and building relationships.
• Sales leadership: Passion for focusing on and helping meet corporate goals.
• Adaptability: Thrive in a fast-paced environment with constant interruptions.
• Detail-oriented: Focus and pay close attention to details.
• Emotional intelligence: Show empathy and appreciation for others.
• Excellent communication: Listen first and demonstrate strong verbal and written skills.
• Initiative: Motivated to succeed and attain goals due to own enthusiasm and interest.
• Positive attitude: Maintain a positive attitude and communicate openly with your manager.
• Conflict management: Ability to convert a negative customer experience into a positive one.

Schedule

Hours will vary depending on the assigned location. Consistent weekend availability on Saturdays during the hours of 8:30 AM – 1:00 PM is required.

Benefits

• Consumer Banking Training Academy to provide tools and knowledge for success.
• Complete career path opportunities for growth.
• Sophisticated software to document personal development and take progress into your own hands.
• Partnerships throughout the branch network to assist in your success.
• Regular one-on-one meetings and coaching sessions with your leadership team.
• Active approach to identify ways to improve both the employee and customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes.
• Excellent benefits and competitive compensation.