Assistant Branch Manager - Garland (Austin St)

About the role

We’re seeking an Assistant Branch Manager to join Team Texans at our Telecom Pkwy branch location in Garland, TX. In this role, you assist the branch manager in managing all sales, service, and operational functions within the branch. You also lead and develop the branch team with the goal of providing an excellent member experience through all branch interactions.

Responsibilities

• Assist in creating and maintaining a sales and service culture within the branch
• Maintain and help lead a highly-motivated, well-trained team that consistently offers excellent service to all members
• Support the maintenance of effective employee relations within the branch
• Maintain a strong sense of ownership related to the branch
• Monitor key product penetration and sales metrics of the branch team to ensure profitable and sound business practices as well as the highest level of service for members
• Apply and evaluate security and audit policies and procedures, ensuring the branch is in compliance with federal laws and regulations
• Track and report on branch activity, including but not limited to number of transactions, teller accuracy, loan volume, teller and loan sales, and new accounts
• Assist in leading and managing branch sales, including the loan application process (application, processing, and closing of loans), opening new accounts, and servicing existing members
• Ensure branch team maintains ongoing required training to increase knowledge of various topics and skillsets
• Maintain adequate staffing schedule for efficient branch operations
• Maintain minimum quality control errors by reviewing member documentation upon completion and holding team members accountable
• Offer guidance and assistance to team members in solving complex problems or member requests
• Assist in development and management of the branch budget
• Act as primary manager on duty in absence of the branch manager

Requirements

• High school diploma or equivalent
• Minimum of 2 years of sales and service experience in a retail or financial institution environment
• Minimum of 2 years of supervisory experience in a bank, credit union branch, finance company, or equivalent management experience
• Successful completion of a drug screen, credit check, and background check