Assistant Branch Manager, East Region

About the role

The Assistant Branch Manager participates in a comprehensive retail training program while working toward individual sales targets. In collaboration with the Branch Manager, this role helps cultivate a motivated sales and service team, ensuring each member contributes to the branch’s success through a consultative sales methodology.

A key responsibility is the development of team members through one-on-one coaching sessions and performance accountability. The role also focuses on strengthening customer relationships through proactive initiatives, which may include limited participation in community events and business networking opportunities.

This position requires travel to multiple branch locations within the East Region: Braddock Hills, Penn Hills, Oakland, Squirrel Hill, Greengate, Hyndman, Ligonier, Scottdale, Westmoreland, and Mt. Pleasant. Travel reimbursement is provided once mileage threshold is met.

Responsibilities

• Lead the branch’s development of new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Assume a leadership role while motivating and holding team members accountable; assist the Branch Manager in evaluating team member performance.
• Assist the team in all areas of branch operations including branch audits, security, and scheduling.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Count money accurately and process transactions using computer systems to access account information.
• Develop a thorough knowledge of Bank products and guidelines by attending required classes.
• Maintain a professional appearance and conduct at all times, upholding the highest level of integrity and ethics.
• Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily risks as required by Dollar Bank’s risk management program.
• Ensure compliance with regulatory laws and company procedures.

Requirements

• Bachelor’s Degree with one year demonstrated track record of achieving sales goals is required. Will consider High School Diploma/GED with five years demonstrated track record of achieving sales goals.
• Retail Banking experience preferred.
• One year of managerial or supervisory experience is required.
• Ability to travel as needed to training and branch locations.
• A valid driver’s license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.