Assistant Branch Manager, Downtown Cleveland

About the Role

The Assistant Branch Manager participates in a comprehensive retail training program while working toward individual sales targets. In collaboration with the Branch Manager, this role helps cultivate a motivated sales and service team, ensuring each member contributes to the branch’s success through a consultative sales methodology.

A key responsibility is the development of team members through one-on-one coaching sessions and performance accountability. Additionally, this role focuses on strengthening customer relationships through proactive initiatives, which may include limited participation in community events and business networking opportunities.

Responsibilities

• Lead the branch’s development of new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Assume a leadership role while motivating and holding team members accountable; assist Branch Manager in evaluating team member performance.
• Assist the team in all areas of branch operations including branch audits, security, and scheduling.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Develop a thorough knowledge of Bank products and guidelines by attending required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring the risk encountered daily as required by the Bank’s risk management program.
• Comply with regulatory laws and company procedures.

Requirements

• Bachelor’s Degree with one year demonstrated track record of achieving sales goals is required. Will consider High School Diploma/GED with five years demonstrated track record of achieving sales goals.
• Retail Banking experience preferred.
• One year of managerial or supervisory experience is required.
• Ability to travel as needed to training.
• Valid driver’s license and access to a reliable vehicle is required.
• Candidates will be subject to additional background checks as required by the Office of the Comptroller of the Currency.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Maintain the highest level of professional integrity and ethics.

Pay

$24–$27 per hour.