Assistant Branch Manager

About the role

As an Assistant Branch Manager at our Sun Prairie West branch, you’ll play a key role in supporting branch operations, developing team members, and helping our members achieve financial confidence.

Responsibilities

• Support daily branch operations
• Guide team members
• Help create an exceptional experience for every member
• Lead, coach, and support branch staff
• Aid in operational accuracy and daily workflows
• Contribute to branch goals and service standards
• Help members with more complex financial needs
• Build relationships within the branch and local community

Qualifications

• Associate degree or equivalent relevant experience
• Two or more years in retail or financial services
• Ability to obtain and maintain an NMLS number
• Strong interpersonal and communication skills that reflect professionalism
• Good judgment, adaptability, and the ability to solve daily challenges within guidelines
• Active listening skills and a thoughtful approach to resolving complex situations
• Ability to build rapport and communicate proactively with members and non-members
• Strong attention to detail and consistent follow through
• Basic proficiency with Microsoft Office
• Solid math skills and the ability to learn more complex financial concepts

Benefits

• Excellent health insurance options
• 401(k) with employer match
• Generous paid time off
• Paid holidays and wellness-focused benefits
• Opportunities for professional growth and leadership development
• A people-first culture that values inclusion, purpose, and impact

What You Will Bring

• Associate degree or equivalent relevant experience
• Two or more years in retail or financial services
• Ability to obtain and maintain an NMLS number
• Strong interpersonal and communication skills that reflect professionalism
• Good judgment, adaptability, and the ability to solve daily challenges within guidelines
• Active listening skills and a thoughtful approach to resolving complex situations
• Ability to build rapport and communicate proactively with members and non-members
• Strong attention to detail and consistent follow through
• Basic proficiency with Microsoft Office
• Solid math skills and the ability to learn more complex financial concepts