Assistant Branch Manager

River Valley Community Bank is a premier community bank, committed to meeting the needs of our clients with relationship-oriented products and services while creating an environment for our employees to develop and prosper. We take great pride in the trust we have earned and relationships we have established with our customers, and support employee involvement in community activities and volunteerism in the markets we serve.

About the role

The Assistant Branch Manager will assist with leading a team of branch bankers in daily activities, workflow, and problem resolution. They will lead by example to create a culture of excellence focusing on customer service, operations, employee development, regulatory compliance, and security and safety. This role serves as a liaison between the branch team and other areas of the bank to provide the best client and employee experience while ensuring regulatory compliance.

Responsibilities

• Develop deep client knowledge to anticipate needs and drive retention through excellent, friendly, and professional service.
• Model sound decision-making within existing policies and procedures, using noncompliance instances as learning tools for employee development.
• Process, solve, and assist with complex customer transactions, problems, or inquiries.
• Support the development and growth of branch employees through effective communication, delegation, and training recommendations.
• Assist the Branch Manager in managing branch cash, including researching outages and limiting loss exposure.
• Accurately process deposits, checks, payments, and other transactions according to policies and procedures.
• Perform personnel actions such as staff scheduling, managing breaks, documenting attendance and productivity, recognition, and interviewing candidates.
• Participate in marketing, sales, business development, and community service initiatives.
• Assist in branch audits to ensure cooperation, timely completion, and satisfactory ratings without repeat findings.
• Maintain knowledge of and ensure compliance with all applicable laws, deposit regulations, and assigned regulatory training.
• Collaborate across departments to uphold regulatory compliance obligations.

Requirements

• Three or more years of operational experience, preferably in banking.
• One or more years of leading or influencing people.
• Knowledge of bank financial products and services, and all applicable banking rules and regulations.
• Strong organizational, time management, analytical, decision-making, and problem-solving skills.
• Ability to engage in difficult conversations, listen with empathy, and de-escalate situations.
• Intermediate computer skills, including word processing and spreadsheet software.
• Strong verbal, written, and interpersonal communication skills.
• Business acumen, including understanding of financial statements (balance sheet and income statement) and budget management.
• High School Diploma or equivalent required.

Skills

• Delegation and ethical work practices.
• Ability to train personnel, read and interpret various communication materials, and write reports and procedures.
• Respectful treatment of others, commitment-keeping, and trust-building.

Work Environment

Office environment requiring sitting and/or standing for extended periods. Some travel within the bank footprint for client appointments, meetings, and community events.