Assistant Branch Manager - Delaware

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. We are a community bank with a 150-year history, offering banking services, payroll processing, marketing, and more. We prioritize exceptional customer experience, community contribution, and a supportive company culture.

About the role

Richwood Bank is looking for a leader to assist in managing a team of front-line customer specialists. This full-time position requires a positive attitude and the ability to ensure smooth operations. Prior experience in managing a team is preferred, but individuals with demonstrated personal drive and a can-do attitude will be considered. Previous banking experience is a plus, but we are willing to train candidates who align with our values.

Responsibilities

• Assist the Branch Manager in managing, motivating, and coaching front-line staff.
• Perform Branch Manager duties in their absence, including managing staff, tracking schedules, and supervising daily banking activities.
• Communicate corporate information and expectations clearly to staff.
• Delegate tasks as needed and greet customers.
• Facilitate all customer transactions across financial accounts and requests.
• Open accounts and educate customers on maximizing their benefits.
• Assist new customers in transferring funds seamlessly through our switch program.
• Maintain accurate cash drawer balances daily.
• Demonstrate knowledge of all bank accounts, products, and services.
• Support customers with account and service needs, including notary, faxing, and check orders.
• Stay current on rates for CDs, savings, IRAs, and interest-bearing checking accounts.
• Listen to customer needs and recommend solutions to help them succeed.
• Assist with office support tasks such as inventory and event preparations.
• Scan and verify daily transactions for accuracy and reliability.
• Operate drive-thru systems, including speakers and transaction drawers/tubes.
• Ensure compliance with federal regulations, including the Bank Secrecy Act, Community Reinvestment Act, and others.

Requirements

• High School Diploma or GED (College preferred).
• Leadership ability and experience motivating others.
• Excellent customer service and communication skills.
• Ability to multi-task, prioritize, and make on-the-spot decisions.
• Strong mathematical skills and attention to detail.
• In-depth knowledge of bank products and services (or willingness to learn).
• Ability to work under pressure in a fast-paced environment.
• Familiarity with federal banking regulations (e.g., Bank Secrecy Act, ADA, Regulation E).
• Punctuality, drive to succeed, and openness to learning new technology.
• Ability to maintain confidentiality and a positive attitude.

Benefits

• Comprehensive benefits package for full-time employees, including medical, dental, and vision coverage.
• Wellness program and employee assistance plan.
• Life insurance and supplemental short-term disability.
• 401(k) plan for full-time and part-time employees.
• Enhanced Wellness program.
• Tuition reimbursement.
• Professional development opportunities.