Assistant Branch Manager - Columbia-Greene County Floater

Assistant Branch Manager reports to: Branch Manager. FLSA Status: Non‑Exempt. Supervisory Role: Yes.

About the Role

Join our dynamic banking team and lead with excellence. As the Assistant Branch Manager you will support the Branch Manager in orchestrating seamless branch operations, fostering a trusted environment, and elevating the customer experience. You will oversee daily operations, supervise staff, and ensure efficiency, security, and warmth while delivering tailored solutions in residential mortgages, IRA services, and personal banking products.

Responsibilities

• Step into the Branch Manager’s shoes during their absence, managing staff and maintaining smooth day‑to‑day operations.
• Oversee Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Build a strong branch identity, promote sales initiatives, and champion exceptional customer service.
• Connect personally with clients and prospects, resolve issues efficiently, and ensure high satisfaction standards.
• Review and approve transactions such as large check cashing, bank checks, and ledger entries while maintaining strict policy adherence.
• Strive to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
• Continuously enhance banking acumen and sales techniques through training, workshops, and ongoing education.

Qualifications

• High School Diploma or equivalent (Bachelor’s degree preferred).
• Proven supervisory and leadership experience.
• Strong customer service background.
• Cash handling expertise.
• Excellent verbal communication skills; fluent in English (bilingual a plus).
• Access to reliable transportation.
• Well‑organized and adept at managing multiple priorities.
• Team‑oriented with ability to thrive in collaborative environments.
• Ability to lift 10–20 lb and stand for extended periods.
• Previous banking or financial services experience, with familiarity in residential mortgages, IRA services, and personal banking products.

Schedule

• Full‑time position aligned to branch operations.
• Monday – Friday: 8:30 AM – 5:00 PM
• Saturday: 8:30 AM – 12:00 PM (rotating schedule)
• Sunday: Closed
• Employees may need to remain 15–30 minutes after closing.
• Occasional evening and weekend work may be required.
• Occasional travel for training, meetings, or branch support.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with annual employer contribution.
• 401(k) retirement plan with generous employer match.
• Paid time off plus 11 paid federal holidays.
• Training and professional development programs.
• Tuition reimbursement.
• Reduced fees and rates on certain loan products.
• Additional employee perks and supportive work environment.