Assistant Branch Manager - Colorado & Ohio
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This role is based in Glendale, CO at the Colorado & Ohio branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
About the role
Supports all aspects of branch operations, including individual and team performance. Builds a high-performing team through the attraction, on-boarding, coaching, and development of branch team members. Leads through influence and impacts a broad range of ecosystem partners in an omni-channel environment. Drives revenue and loyalty through proactive interactions with clients. Manages, coaches, and executes a proactive client experience within an omni-channel environment, providing solutions and advice to improve client financial well-being. Leads effective problem resolution.
Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Drives the employee experience by acquiring and retaining talent through coaching and development. Coaches employees to achieve performance and activity expectations and assists in the performance management process. Manages operational, human capital, reputational, and business risk through adherence to established policies and procedures, exercising sound decision-making to identify and mitigate potential risk.
PNC employees are expected to be customer-focused, knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information in creating customized customer solutions. Employees must also assess and effectively manage risks associated with business objectives to ensure adherence to PNC’s Enterprise Risk Management Framework.
Responsibilities
- Build and lead a high-performing branch team through recruitment, on-boarding, coaching, and development.
- Drive revenue and customer loyalty via proactive client interactions in an omni-channel environment.
- Provide financial solutions and advice to improve client well-being and resolve problems effectively.
- Achieve sales targets and grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
- Coach and develop employees to meet performance and activity expectations.
- Assist in the performance management process for all branch employees.
- Manage operational, human capital, reputational, and business risks by adhering to policies and procedures.
- Exercise sound decision-making to identify and mitigate potential risks.
Requirements
- Typically requires 4+ years of related business or functional experience.
- Associate’s degree or equivalent education, or a comparable combination of education, job-specific certification(s), and experience (including military service).
- Ability to serve as a Notary Public in the applicable state.
- Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Preferred Skills
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
Competencies
- Branch Banking Services
- Coaching Others
- Decision Making and Critical Thinking
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Retail Lending
- Selling
Pay
Base Salary: $53,625.00 – $89,375.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future, depending on eligibility. Options for full-time employees include:
- Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully-paid programs.
- A robust wellness program with financial incentives.
- Paid time off, including:
- Maternity and/or parental leave.
- Up to 11 paid holidays each year.
- 9 occasional absence days each year, unless otherwise required by law.
- Between 15 to 25 vacation days each year, depending on career level and years of service.
Benefits for full-time and part-time employees are available. Learn more at pncthrive.com.