Assistant Branch Manager, Cascade Station

About the role

The Assistant Branch Manager at Unitus will lead, guide, and coach to ensure exceptional service, contributing to the unique Unitus experience.

Responsibilities

• Proactively assist members to enhance their credit union experience through branch sales and service activities.
• Follow through to resolve member requests and challenges.
• Provide support, guidance, and advice to employees for issue resolution, clarification, escalation, and other moderately complex branch issues.
• Serve as backup to the Branch Manager.
• Complete daily operational tasks such as cash controls, lobby management, and daily, monthly, and quarterly operation audits.
• Provide input to management regarding individual performance reviews and staff hiring decisions.
• Collaborate with the Branch Manager to identify staff training needs, conduct regular staff briefings on operational and financial services, and present procedural updates or changes.
• Additional duties as needed.

Requirements

• Bachelor’s degree in a related field or related equivalent work experience.
• At least 3 years of credit union or banking branch experience with knowledge and experience in a wide range of deposit and lending financial products.
• Basic skills to lead others effectively, including experience guiding others in resolution of procedures and/or policies and problem resolution.
• Strong knowledge of credit union and/or banking products and services and ability to present, explain, and refer products and services to members.
• Excellent interpersonal and communication skills including effective listening, speaking, and writing.
• Demonstrated decision-making and problem-solving skills with excellent attention to detail and follow through.
• Fluency in Spanish is a plus.

Qualifications

• Bachelor’s degree in a related field or related equivalent work experience.
• At least 3 years of credit union or banking branch experience.
• Knowledge and experience in a wide range of deposit and lending financial products.
• Leadership skills, including experience guiding others in resolution of procedures and/or policies and problem resolution.
• Strong understanding of credit union and/or banking products and services.
• Excellent interpersonal and communication skills.
• Demonstrated decision-making and problem-solving skills.
• Fluency in Spanish is a plus.

Skills

• Leadership and guidance skills.
• Problem-solving and decision-making skills.
• Interpersonal and communication skills.
• Spanish language proficiency (optional).

Benefits

• Maintains wellness and work/life balance.
• Medical, dental, and vision insurance.
• Flexible spending accounts and health savings account.
• Up to 20 days of Paid Time Off during the first twelve months of employment.
• 12 paid holidays per year.
• 401(k) retirement savings plan.
• Annual incentives (eligibility dependent).
• Employee Assistance Plan.
• Tuition reimbursement.
• Student loan debt repayment.
• Transit and parking benefits.
• Paid volunteer time off.

Pay

Competitive pay programs.

Schedule

Hours vary based on branch operations.