Assistant Branch Manager (Brooklyn)

About Carver Federal Savings Bank

Founded in 1948 and headquartered in Harlem, Carver Federal Savings Bank is the nation's largest and oldest continually Black-operated bank, a U.S. Treasury certified Community Development Financial Institution (CDFI) and federally designated Minority Depository Institution (MDI). For over 75 years, Carver has served the communities of Harlem, Brooklyn, and Queens with the conviction that access to quality financial services and real economic opportunity should not be determined by neighborhood or circumstance. The bank reinvests more than 70 cents of every deposit dollar back into the communities it serves, 10 points above the CDFI standard, and holds an Outstanding rating on its Community Reinvestment Act examination. Carver is in a period of deliberate transformation, growing the institution, strengthening the team, and deepening its impact.

About the role

The Assistant Branch Manager is the Branch Manager's leadership partner, present on the floor, accountable for daily performance, and the person who ensures the branch standard holds whether the Branch Manager is in the building or in the market. This is a full leadership role with direct accountability for client experience, team coaching, daily operations, and personal production. The Assistant Branch Manager makes decisions, holds the standard, and keeps the branch performing at full strength every day, regardless of what else is happening around them. Carver is building a culture of advice where every branch operates as a financial advisory destination, not a transaction point. The Assistant Branch Manager makes that culture real on the floor, modeling the standard, coaching the team in real time, and ensuring that what the branch commits to actually happens.

Responsibilities

• Client Experience and Culture of Advice: Hold the client experience standard at the frontline level so that every interaction, regardless of account size or transaction type, reflects Carver's values and the professionalism our clients deserve.
• Model the advisory approach on the floor: listen, understand, recommend, and follow through, treating every transaction as the beginning of a relationship, not the end of a visit.
• Create Moments That Matter for every client through intentional, memorable interactions that go beyond the transaction and leave clients feeling seen, valued, and genuinely served by Carver.
• Position Carver's digital tools as a natural part of every client conversation, coaching the team to make digital adoption a routine, not an exception.
• Track client satisfaction indicators at the branch level and surface patterns and gaps to the Branch Manager with specific observations, not impressions.
• Resolve client concerns requiring management involvement with urgency, sound judgment, and a commitment to keeping the relationship.
• Business Growth and Daily Production: Carry personal production responsibility alongside management duties, opening accounts, deepening client relationships, and contributing directly to deposit growth and referral activity.
• Monitor branch production daily, identify trends, gaps, and opportunities, and act on them without waiting to be directed.
• Support the Branch Manager's outbound strategy by maintaining active client relationships, following up on referrals, and identifying growth opportunities within the existing book of business.
• Build and sustain relationships with businesses, schools, nonprofits, civic organizations, and faith institutions that generate deposit growth and community impact in equal measure.
• Work across Carver's lending, deposits, small business, and operations teams to ensure no client need goes unmet and no business opportunity is left on the table.
• Talent Leadership and Team Development: Serve as the primary day-to-day coach for the branch team, providing specific, timely feedback and recognizing strong performance as it happens, not just in formal reviews.
• Lead team huddles and individual check-ins that keep colleagues clear on priorities, aligned on expectations, and connected to how their individual work ties to branch results.
• Reinforce the advisory banking culture by coaching every colleague, including Relationship Bankers and Banking Associates, to engage across the full product suite, identify client opportunities in every interaction, and measure their contribution to