Assistant Branch Manager - Bristol

Major Duties and Responsibilities

• Participates in cross-training personnel, keeps abreast of internal policy, procedures, system changes, and keeps staff informed.
• Makes recommendations for open positions and contributes input related to employee performance reviews.
• Is actively involved and contributes input related to employee performance reviews.
• Works in conjunction with the branch manager or independently as needed to address employee performance issues.
• Affixes direct supervision over assigned staff, ensures performance standards are met, compliance with company policies and procedures and completion of all daily branch operations.
• Opens and closes all types of new accounts and related products.
• Assists with a wide variety of client services, including consumer loan origination, serves as a safe deposit box attendant, performs notary public services, and processes outgoing wire transfers.
• Conducts maintenance, assists clients with requests, complaints, troubleshoots and resolves internal and external inquires, and resolves matters to client’s satisfaction promptly.
• Performs branch opening and closing duties.
• Coordinates staffing schedules, responsible for in-branch training and on-boarding of newly hired staff, provides ongoing coaching and guidance.
• Assists in training, directing, and monitoring staff performance, to assure staff are well trained in all phases of their respective duties.
• Oversees/or completes daily branch balancing, vault transactions, vault reconcilement, coordination of cash shipment and deliveries, ATM balancing and replenishment.
• Functions as a teller as needed.
• Affixes out-bound calls to inform clients of maturing certificates, non-bank investments, and other related matters.
• Reviews and observes performance of staff as to their cross-selling techniques and coaches accordingly.
• Originates Home Equity products and may perform the closing of home equity loans.
• Maintains current knowledge of all bank products and services.
• Identifies cross sale opportunities and makes referrals in line with established procedures.
• Represents the Bank through participation in various community and industry related activities.
• Participates in seminars and workshops as part of the Bank’s community outreach and volunteer initiatives.

Qualifications

Must demonstrate the ability to effectively manage clients, and close loans in accordance with applicable regulations and Bank standards.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.