Assistant Branch Manager

Location: Roanoke, VA. This role assists the branch manager in total branch performance, ensuring store profitability, managing warehouse accounts and inventory, and supporting company goals.

Operations Management

• Maintain branch security, opening and closing of branch
• Attend weekly branch manager's meetings
• Manage workflow to assist staff in balancing priorities, providing backup support and ensuring all work is accomplished with appropriate urgency
• Be willing, able, and capable of performing any branch job function as needed
• Ensure facility is maintained in a neat and professional manner
• Solicit feedback from peers and team members for personal or operational improvement
• Support outside sales force
• Assist in building orders when needed
• Generate and execute product shipments and transfers

Sales & Account Management

• Work with team members and customers to solve challenges and leverage growth opportunities
• Maintain contact and friendly relationships with customers, building a favorable company image
• Resolve problems and complaints in a timely manner
• Direct and coordinate counter efforts; assist in account development
• Maintain positive attitude towards customers and associates by being friendly and courteous
• Provide customer assistance (over the counter, over the phone, etc.)
• Penetrate targeted accounts and radiate sales from within client base
• Overcome objections of prospective customers
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms/reports
• Build and foster a network of referrals to create new opportunities for gross profit growth
• Generate, develop and maintain new customer accounts to increase revenue/gross profit through prospecting and cold-calling when necessary
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively
• Actively manage call schedule to adequately cover assigned territory efficiently
• Use marketing data and sales management software tools to maximize sales efficiency and effectiveness
• Maintain accurate records (expense reimbursements, fuel expenses, timecards)
• Work necessary seasonal Saturdays based on Branch Manager's schedule
• Continuously update product knowledge; stay informed on inventory and applicability; understand product applications and help customers with selections

Required Skills

• 3-year work experience
• Previous management experience
• Sales experience demonstrating ability to convert prospects into customers
• Strong problem identification and objection resolution skills
• Exceptional verbal communication skills
• Exceptional organization skills and multi-tasking capabilities
• Ability to lift 50 lbs.
• Fork Truck Certified
• Valid driver's license
• Excellent listening skills, self-motivated, with high energy and engaging enthusiasm
• Ability to perform basic mathematical calculations
• Proficient with Microsoft Office
• High level of integrity and work ethic
• Strong written communication skills

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Long Term Disability
• Short Term Disability
• Life Insurance