Assistant Branch Manager

About the Role

Together with the Branch Manager, the Assistant Branch Manager is responsible for overseeing all daily branch functions, participating in the hiring process, developing and maintaining a branch team, and ensuring an excellent customer experience. This role performs supervisory and administrative functions to maintain the effectiveness of branch operations in conformance with established Bank policies and procedures. The Assistant Branch Manager oversees the lobby and teller line, assists in coordinating and delegating work assignments, and provides backup to the Branch Manager as needed.

Responsibilities

• Perform any functions necessary within the scope of authority and expertise to provide the highest levels of customer service and responsiveness.
• Superior Service Quality:
  • Utilize decision-making skills within established authorization guidelines to support customer retention.
  • Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization’s competitive position.
• Lending:
  • Interview and take applications for all consumer and home equity loans/lines (where applicable).
  • Close consumer and home equity loans/lines.
  • Refer mortgages and refinances to the branch’s Mortgage Originator but may also assist customers in entering online mortgage applications in the Mortgage Originator’s absence.
  • Maintain strong knowledge of consumer and home equity products, regulations, and processes.
• Leadership and People Management:
  • Participate in the hiring process.
  • Assist in coaching the entire branch team.
  • Work with the Branch Manager to maintain open lines of communication and ensure timely dissemination of pertinent information.
  • Maintain a comprehensive understanding of the Bank’s mission statement and core values across the team.
  • Support Bank initiatives internally and externally to promote a positive Bank image and assist with growth.
• Operations and Compliance:
  • Ensure compliance with Federal and State laws as well as the Bank’s policies and procedures.
  • Assist with the completion of required periodic audits, month-end reports, and inventories in a timely manner.
  • Oversee branch security as detailed in the HFG security manual and ensure staff compliance.
  • Ensure completion of all required training by the entire branch team.

Requirements

• Associate’s degree or similar coursework/training.
• Minimum of 2 years of customer service or sales experience.
• Minimum of 2 years of supervisory experience.
• Prior Assistant Branch Manager experience is a plus.
• Fluency in a second language is a plus.
• Computer skills required; knowledge of Microsoft products is a plus.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.