Assistant Branch Manager

Job Responsibilities

• Supports daily branch operations to help ensure a safe, efficient, and member-focused environment
• Affords assistance in leading the branch team to achieve branch performance goals through coaching, accountability, and consistent service expectations
• Coaches and supports Team Members to strengthen product knowledge, member experience, operational accuracy, and confidence in their roles
• Affords assistance with branch scheduling, workflow coordination, daily operations, and coverage needs to support operational consistency
• Partners with the Branch Manager and People Operations in the hiring, onboarding, and development of Team Members
• Helps resolve member concerns and escalated situations using sound judgment and a member-focused approach
• Reinforces effective member conversations by identifying needs and recommending appropriate products and services
• Counsels operational reviews, audits, meetings, and other required activities to support compliance, security, and risk awareness
• Maintains a working understanding of frontline responsibilities and provides direct member support during high-volume or staffing situations
• Proactively supports practices that protect the Credit Union from fraud and loss

Qualifications

• An equivalent combination of education, training, and experience will be considered.
• High school diploma or equivalent
• 2+ years of experience in a service-oriented environment (financial services, retail, hospitality, call center) or related field
• Federal registration with the Nationwide Mortgage Licensing System (NMLS) (may be obtained after hire)
• Notary Public certification (may be obtained after hire)

Preferred Qualifications

• Degree or specialized training in business, finance, communications, leadership, management, or related field
• 3+ years of experience in a credit union or branch environment with production goals
• 1+ year of direct people leadership (supervisory) and/or informal leadership experience
• Experience working in a credit union, banking, financial services, or other highly regulated environment

Skills and Abilities

• Ability to support and influence others through coaching, collaboration, accountability, and sound judgment
• Strong interpersonal and communication skills, with the ability to build trust and work effectively with Team Members, members, and business partners
• Ability to prioritize tasks, manage competing responsibilities, and adapt to changing branch needs
• Ability to analyze information, identify concerns, and independently resolve issues in a timely and professional manner
• Ability to support effective member conversations, including identifying needs and recommending appropriate products and services
• Professional presence and emotional intelligence when handling member concerns, operational challenges, or Team Member conversations
• Proficiency with common business technology and systems, such as Microsoft Office, used to support communication and daily operations
• Knowledge of applicable laws, regulations, policies, and operational procedures related to branch operations