Assistant Branch Manager

Position Summary

Responsible for assisting the branch manager in ensuring that the branch is adhering to the Bank’s service level standards. Actively generates a variety of sales, account origination and processing activities for customers. Responds to customer requests and adhering to The Pledge, resolves situations within a timely manner. Observes and seeks opportunities to coach subordinates in all areas of branch operations and customer service. Oversees customer service, teller and branch activities in the absence of the Manager.

Responsibilities

• As an ambassador of the Bank; stands, greets and by actively listening engages customers to promote and cross-sell the bank’s products and services.
• Responds to customers to resolve account problems in a timely manner, as well as assist with general banking information both verbally and through written correspondence.
• Actively participates in the Bank’s community commitment initiative to promote customer and community awareness of the bank.
• Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.
• Maintains contact with regular and premier customers and businesses, community, and civic organizations to promote goodwill and generate new business.
• Maintains proficiency in the core banking applications and account opening procedures to ensure customer identification and other pertinent information is collected at time of account opening.
• Maintains proficiency in product knowledge in order to assist customers with selecting the appropriate product type to meet the customer's needs including providing qualified referrals to product specialist (i.e. investment services, lending).
• Observes and coaches subordinates on product knowledge, and recognizing opportunities to refer customers to platform in order to achieve goals.
• Directs, coordinates, and monitors activities to implement the Bank’s policies, procedures, and practices concerning customer service, and account openings.
• Compiles and reports financial data as required by the Bank and government regulations ensuring they are properly prepared and maintained.
• Supervises the branch operations, ensuring adequate staffing levels, including performing Teller supervisor/ teller duties when the need arises.
• Accepts responsibility for the daily settlement of the ATM, branch, and vault cash.
• Accepts responsibility for identifying and minimizing the bank’s exposure and losses due to fraudulent activities; Follows bank procedures for reporting suspicious activities to supervisor.
• Delegates responsibilities to subordinates; responds to employee relations issues such as, performance evaluations, hiring / termination recommendations, discipline, and recognition.
• Follows daily security procedures in opening and closing of the branch; responds to calls from ISG security during off hours.
• Following prescribed underwriting and lending guidelines, authorizes and closes collateral loans.
• Performs a variety of clerical tasks to support the branch operations.

Qualifications

• Number of employees supervised: Number of employees may vary per branch location.
• Title(s) of employees supervised: Branch Supervisor, Personal Bankers, and Tellers.
• Starting annual salary for an Assistant Branch Manager is $58,000-$62,000 per year, aligned to relevant experience, skills, and internal equity.
• The Village Bank is an Equal Opportunity Employer.