Assistant Branch Manager

Shore United Bank is seeking an Assistant Branch Manager (called Branch Operations Manager internally) to join our team. This role supports the overall management and operational effectiveness of the branch by ensuring efficient processes, regulatory compliance, and a high standard of customer service. The Branch Operations Manager partners with the Branch Manager to drive branch performance, support business development efforts, and provide leadership and guidance to branch staff.

Responsibilities

• Supports the Branch Manager in overseeing the daily workflow of the branch.
• Assists Branch Manager in implementing business development strategies for the branch to achieve goals.
• Provides loan processing for customers based on loan authority established by Loan Policy; takes applications and handles routine inquiries concerning loans, rates, and payment schedules.
• Makes business development calls to prospective new customers and to current customers to enhance customer relationships.
• Assists Branch Manager in efforts to reach profit, performance, and customer service goals.
• Serves as an active member of the branch team by performing all the duties of a Personal Banker, Branch Banking Supervisor, or Branch Banking Specialist as necessary.
• Provides investigation, analysis, and resolution to customer problems/concerns; ensures customer needs are met.
• Ensures the office is compliant with operating policies, procedures, and outside regulatory requirements.
• Ensures branch facilities and maintenance needs are addressed.
• Assists with monitoring branch financial activities, performs audits, reviews and prepares reports, and manages cash levels for the branch.
• Manages branch operations when the Branch Manager is absent.
• Prepares and coordinates the scheduling of staff.
• Monitors, approves, and manages employee timekeeping for payroll.
• Provides constructive and timely performance evaluations for positions directly supervised.
• Keeps personnel informed and updated of pertinent policies and procedures.
• Meets one-on-one with the team on a regular basis to develop and mentor staff.
• Conducts branch team meetings and morning huddles on a regular basis.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supports all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company’s core values and principles through behaviors, actions, and decisions.

Requirements

• Bachelor’s degree in a related field or equivalent banking experience.
• Minimum of three years’ experience in a branch role with strong knowledge of bank products and services, and working knowledge of consumer and mortgage loans.
• Prior demonstrated supervisory experience with the ability to lead, manage, and develop a team.
• Federal NMLS License required, or ability to get licensed following hire.

Pay

The pay range for this position is $58,656 to $70,000 annually. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements, and/or skill level, and will be finalized at the time of offer.

Schedule

• Full-time, exempt position.
• Days of work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays).
• As this is a management role, work schedules may vary based on business needs, and additional hours, including early mornings, evenings, or weekends, may be required on an occasional basis to support operational demands and service expectations.

Benefits

• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and more.
• Paid parental leave.
• 401k savings plan with up to a 4% company match.
• Employee Stock Purchase Plan.
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement.
• Paid training program and continuous training sessions throughout the year on various topics.
• Generous paid time off and paid sick time.
• Community involvement opportunities.

Location: Arbutus Branch - 1101 Maiden Choice Ln., Baltimore, MD 21229