Assistant Branch Manager

About the Role

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees.

Responsibilities

• Ensure a customer-centric environment in which building strong relationships is a fundamental priority.
• Inspire and motivate team members, offer recognition and reward, and lead by example.
• Through tested techniques, engage in meaningful coaching sessions, both formal and informal.
• Identify talent, develop team members through training, regular coaching, and conducting employee performance assessments.
• Identify sales opportunities, deepen existing relationships, and grow Salem Five's market share in the communities it serves.
• In collaboration with internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services.
• Establish clear performance expectations for members of the team and employ consistent sales management practices to include conducting team meetings, sharing of sales results, encouraging and managing participation in divisional campaigns, and celebrating successes.
• Ensure the effective use of a defined sales process to include customer needs assessment, offering solutions/closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank's system of record.
• Have a general understanding of banking financials to include income statement and balance sheet and have the ability to manage the elements of each that are within the incumbent's control and authority.
• Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management.
• Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook).
• Proficient using the Internet (mobile and desktop) to search for and locate information.
• Has primary responsibility for oversight of all branch operations which include, but are not limited to, overdraft management, vault management, ATM management, negotiable items, debit card issuance, account opening practices, adherence to policy and procedure, compliance requirements, the opening and closing of the office, and other such functions.

Qualifications

• High school diploma or equivalency.
• At least three years of related experience and/or training required.
• Some supervisory or management experience preferred.
• Candidate should demonstrate the desire and ability to engage in ongoing development as a coach and leader.
• Must be federally registered through the National Mortgage Licensing System and individual records must be in good standing (individual NMLS IDs renew annually).

Competencies

• Leadership: The ability to guide and impact outcomes, enabling people to work together to achieve goals.
• Coaching: Having the ability to provide training and guidance to support the achievement of professional goals.
• Time Management: Ability to organize your time to complete and prioritize work and projects.
• Business development: Able to identify methods to increase value through the development of building relationships.
• Performance management: The process in which managers and employees communicate to assess and review job responsibilities, expectations, performance, and results.
• Problem-solving, Adaptability, Team management.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending and Health Savings Accounts.
• 401(k) matching.
• Tuition reimbursement.
• Employee referral program.
• Annual holiday reception.
• Summer family outing.

Pay

Salary range: $59,000 - $95,000 plus incentives. The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.