Assistant Branch Manager
About the Opportunity
There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less. For more than a century, we've believed that banking is about putting people first. Soon to be known as Arise Financial, we're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve. If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.
About the Role
- Supervise and support branch staff while promoting outstanding member service.
- Oversee daily branch operations, including cash controls, balancing, vault management, and workflow.
- Ensure compliance with policies, procedures, and regulatory requirements.
- Cook, develop, and train employees through ongoing performance feedback.
- Aid with hiring, onboarding, and scheduling.
- Support branch sales, referral, and member satisfaction goals.
- Resolve escalated member concerns professionally and efficiently.
- Partner with the Member Experience Manager on business development and community initiatives.
- Serve as branch leader in the manager's absence
Qualifications
- 3–5 years of branch or retail financial services experience.
- 1–3 years of supervisory or leadership experience preferred.
- Credit union experience preferred.
- Strong knowledge of branch operations, cash handling, and compliance.
- Proven leadership, coaching, communication, and problem-solving skills.
- Ability to travel to other branch locations as needed.
Pay
The base range for this position is $62,315.00 - $70,000 per year excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.