Assistant Branch Manager

About the role

The key purpose of this position is to assist the Branch Manager in leading a team of associates in providing exceptional member service while meeting the strategic objectives of the credit union.

Responsibilities

• Coaching and Development:
  • Assist the Branch Manager with effectively hiring and managing branch staff, with a strong focus on the growth and development of associates through consistent and positive coaching.
  • Ensure all operation, regulatory, and branch policies and procedures are followed.
  • Ensure employee coverage for all PEFCU functions each day during hours of operations.
• Sales and Service:
  • Ensure exceptional service delivery by holding associates accountable for attracting, retaining, and strengthening member relationships by offering products and services that best align with the members' needs.
  • Strong understanding of Products and Services to assist in recommending appropriate products and services to members.
  • Understanding and ensuring staff understanding of applicable procedures.
  • Quickly and effectively responding to member complaints and concerns.
• Operational Oversight:
  • Overall security of the office, staff, physical assets, and member non-public information (NPI).
  • Planning and conducting branch meetings as needed.
  • Overseeing day-to-day tasks of branch employees and understanding those tasks in order to fill in for any position when needed.
  • Identify redundancies and inefficiencies in branch tasks to make appropriate recommendations for improvement.
  • Responding to alarms after hours and/or weekends.
  • Absorbing the workload of the Branch Manager during their absence.
  • Assist with conducting required branch audits.
  • Review check holds and provide guidance on check holds, releasing, extending, etc.
  • Perform notary and Medallion Signature Guarantee services.
  • Perform overrides on restricted accounts.

Requirements

• 3-5 Years experience working as a Personal Banker/Member advocate or relevant role in a credit union or bank.
• Previous management experience in a bank or credit union preferred.
• Bachelor's degree or equivalent relevant experience.
• Committed to providing an exceptional member service experience.
• Focused on reaching and completing tactics to achieve a desired outcome within set timeframes.
• Ability to understand differences and drives to consensus, while considering all viewpoints.
• Ability and willingness to quickly adjust to new situations, circumstances, and environments.
• Ability to make decisions in the best interest of the member and organization based on research, collaboration, and previous experience.
• Ability to solve complex problems quickly and effectively using analytical and collaborative approaches.
• Ability to manage the people, process and technology needed to adapt to change.
• Ability to effectively communicate, interact and work with individuals and groups.
• Ability to list tasks into the most efficient and effective order for critical success.

Qualifications

• Committed to providing an exceptional member service experience.
• Focused on reaching and completing tactics to achieve a desired outcome within set timeframes.
• Ability to understand differences and drives to consensus, while considering all viewpoints.
• Ability and willingness to quickly adjust to new situations, circumstances, and environments.
• Ability to make decisions in the best interest of the member and organization based on research, collaboration, and previous experience.
• Ability to solve complex problems quickly and effectively using analytical and collaborative approaches.
• Ability to manage the people, process and technology needed to adapt to change.
• Ability to effectively communicate, interact and work with individuals and groups.
• Ability to list tasks into the most efficient and effective order for critical success.

Skills

• Exceptional interpersonal skills.
• Strong leadership and management skills.
• Excellent communication and problem-solving abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of credit union products and services.
• Experience with branch operations and customer service.

Benefits

• Competitive pay.
• Pay for performance incentive program.
• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• HUGE contributions toward dependent premiums!
• Generous Paid Time Off program (approximately 3 weeks a year).
• 11 paid holidays per year.
• 401(k) retirement plan and profit sharing.
• Tuition reimbursement.
• And much, much more!!!

Pay

• Competitive pay.

Schedule

• Flexible schedule to accommodate the needs of the position and the credit union.

Apply now!