Assistant Branch Manager

About the Role

We are looking for a bilingual Assistant Branch Manager who thrives on customer connection and sales. The Assistant Branch Manager reports to the Branch Manager and is responsible for assisting the branch operations, while providing outstanding service to our customers.

Key Responsibilities

• Assist with branch operations, including achievement of KPIs in warehouse operations, coordinating delivery/logistics, inventory management, office support management (deposits, credits, CODs), and reverse logistics
• Handle inbound and outbound customer calls, providing excellent customer service in accordance with company policies and procedures
• Fulfill incoming customer orders accurately and efficiently, while maintaining precise inventory control
• Maintain ongoing, effective relationships with key customers within the local market and maintain overall service standards for the entire customer base
• Implement operations best practices at the assigned branch, maintaining a clean and organized workplace
• Assist and oversee cash management process between the Branch and the Regional Credit department; work with Regional Credit Manager to address local customer credit/collection issues
• In conjunction with Regional Operations Manager, review location to ensure current facility is optimized with respect to customer service and delivery reach
• Help lead a team of 5+ employees, including warehouse employees and delivery drivers

Key Qualifications

• Up to 3 years of leadership experience in warehouse or distribution environment
• Strategic thinking skills with strong business analytical skill sets
• Excellent communication and people management skills, especially in regards to training and employee development
• Proficiency in Microsoft Office suite
• Demonstrated superlative leadership qualities with the ability to train and develop team members
• Proven ability to work in a fast-paced environment while setting priorities, managing diversity of job responsibilities with effective organizational skills, and working within deadlines
• Track record of successful P&L performance and a keen understanding of what drives profitability preferred

Preferred Qualifications

• Bachelor's degree with concentration in a business related discipline preferred or equivalent work experience
• Automotive aftermarket experience a plus

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is regularly required to sit, stand or walk. The associate is occasionally required to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds.

Travel Requirements

Little to no travel.