Assistant Branch Manager

Responsibilities

• Leadership & Coaching
• Aid in hiring, assessing, coaching, developing, and retaining high-performing branch teams
• Responsible for successful onboarding and training of new employees
• Model and reinforce MCU’s values and organizational priorities to align branch activities with corporate strategy
• Aid in the creation, implementation, and achievement of the branch business plans to meet organizational goals while maintaining an operationally sound branch
• Invest time and effort in ongoing coaching and development of branch staff
• Aid in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance reviews, coaching and counseling documentation, promotions, and all human resources decisions for the branch
• Ensure timely execution of all required documentation
• Develop and promote teamwork and a positive branch culture, ensuring each employee has a means to discuss both positive and negative issues affecting their work
• Promote a culture of high performance and continuous improvement, ensuring staff understand how daily actions connect to broader org goals
• Leverage reporting tools and data to track progress and address performance gaps
• Actively look for ways to enhance overall branch operations and member service
• Collaborate effectively within Retail and with other departments
• Aid team with member escalations, owning issue resolution end-to-end
• Sales & Service
• Stay abreast of new products, services, and promotions and educate/support the branch team
• Ensure consistency and uniformity in providing excellent member service, achieving sales and service goals, and ensuring that the branch is operationally and regulatory compliant
• Drive and monitor performance activities such as branch sales and service strategy meetings, proactive member outreach, outbound calling efforts
• Drive individual and team sales performance, holding staff accountable for meeting and/or exceeding organizational goals
• Ensure Core Value expectations are met, and that the member experience is courteous, attentive, and efficient
• Create and sustain a sales through service culture, ensuring all staff possess and apply consultative sales, cross-sell, and relationship-building skills
• Provide ongoing coaching to the team regarding behaviors that will help our members with their financial needs, motivating the team to embrace a member-focused culture and consistently offer suitable products and services
• Enhance member satisfaction by consistently engaging and connecting with members to exceed service expectations in a timely manner
• Resolve member escalations with empathy and professionalism
• Operational Excellence
• Maintain a strong control environment, managing operational risk in line with policies and regulatory requirements
• Respond timely to audits with effective action plans to ensure ongoing safety and soundness
• Ensure the branch receives an audit grade of “Satisfactory” or better with no repeat findings across reviews
• Manage operational risk in line with policies and regulatory requirements
• Ensure the branch receives an audit grade of “Satisfactory” or better with no repeat findings across reviews
• Respond timely to audits with effective action plans to ensure ongoing safety and soundness
• Ensure operations within the branch are consistently applied within policy/procedure as well as rules and regulations; maintain a clean, safe and sound operation within the branch
• Maintain dual control over negotiable instruments and devices
• Ensure operations within the branch are consistently applied within policy/procedure as well as rules and regulations; maintain a clean, safe and sound operation within the branch
• Ensure operations within the branch are consistently applied within policy/procedure as well as rules and regulations; maintain a clean, safe and sound operation within the branch
• Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize
• Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet / exceed branch requirements, goals and objectives
• Utilize tools and reports to analyze, identify and strategically address member trends within the branch

Requirements

• Bachelor’s degree required
• Minimum 4 years of experience in customer service/ retail leadership role required
• Minimum 3 years of banking operations experience required
• Highly ethical and committed to MCU’s core values
• Strong leadership and interpersonal skills
• Proven results in sales, service and operations including meeting or exceeding set objectives
• Demonstrated ability to coach, motivate, and hold staff accountable
• Demonstrated success in planning, organizing, and leading people and activities
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Techonlogically proficient, including Microsoft suite and digital banking tools
• Effective problem-solving skills and demonstrated ability to maintain composure when interacting with members and MCU team
• Must be able to work under pressure and be available to work flexible hours, including weekends

Leadership Competencies

• Growth Mindset
• Proven ability to manage change and reinforce organizational priorities
• Capacity to take calculated risks and innovate
• Experience in setting vision and strategy
• Lead by example and encourage team in developing adaptability
• Prioritizes developing others
• Thinking that values diversity and difference
• Proven ability to build and maintain relationships at all levels of the organization
• Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work

Benefits

• Pay Range: $66,300-75,330 annually
• Discretionary bonus
• 401(k) with an 6% employer match per pay period
• Medical, vision, dental, life, and disability insurance
• Flexible paid time off and 11 paid holidays annually

About MCU

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.