Assistant Branch Manager

About the role

Join Team MBS—a progressive Midwest Building Products Distributor. As an Assistant Branch Manager, you will support the Branch Manager in overseeing daily operations of our Pittsburgh branch, serving builders and contractors, and providing hands-on customer service and warehouse direction. This role bridges frontline team members with branch management, positioning you for a manager-in-training path.

Responsibilities

• Assist Branch Manager with branch operations, including dispatching, vehicle maintenance, inventory management, customer service training, safety initiatives, and bookkeeping functions
• Lead the customer service team by example, providing exceptional service
• Serve as a backup to the Branch Manager in processing payroll to the corporate office when needed
• Step in to lead the team in the Branch Manager’s absence
• Perform other duties as assigned

Requirements

• High school diploma or equivalency; a four-year college business degree preferred
• Minimum of three years of progressive work experience in a customer service environment
• Strong leadership skills and the ability to solve problems quickly and effectively
• Proficiency in MS Office (Word, Outlook, Excel, PowerPoint) and Internet Explorer

Skills

• Strong verbal and written communication, including tailoring messages to different functions of the organization
• Active listening, including asking appropriate questions and avoiding interruptions
• Customer service: managing difficult situations, responding promptly to needs, soliciting feedback, and meeting commitments
• Analyzing data and situations accurately with strong attention to detail
• Efficient problem-solving and conflict resolution
• Time management, prioritization, and organization
• Ability to understand and address customer needs effectively
• Addressing issues across departments (inventory, accounting, payroll, bookkeeping, transportation, credit, sales, safety)
• Building strong teams and developing positive working relationships
• Providing specific, timely coaching and feedback to ensure operational excellence and individual performance
• Assuming a leadership role, enforcing accountability, motivating the team, and maintaining confidentiality
• Learning quickly in a fast-paced and friendly environment

Benefits

• Competitive salary with bonus opportunities
• Paid weekly via direct deposit
• Medical, dental, vision, disability insurance, and life insurance
• 401k with company match
• Paid vacation, personal time, and holidays
• Employee discount

Schedule

• Monday–Friday: 7:30 AM – 4:00 PM
• Periodic Saturdays: 8:00 AM – 12:00 PM during peak business season