Assistant Branch Manager

About the role

Join Team MBS—a progressive Midwest Building Products Distributor. As a family-owned and operated business, Modern Builders Supply (MBS) distributes name-brand roofing, siding, windows and doors, kitchens, decking, and more. With twenty-seven locations and nearly 400,000 sq. ft. of manufacturing, MBS is the premier distributor in the Midwest. As an Assistant Branch Manager, you will support the Branch Manager in overseeing daily operations of our Dayton branch, servicing builders and contractors, and providing hands-on customer service and warehouse direction. This role bridges frontline team members with branch management, positioning you for a manager-in-training path.

Responsibilities

• Assist Branch Manager with branch operations, including dispatching, vehicle maintenance, inventory management, customer service training, safety initiatives, and bookkeeping functions
• Lead the customer service team by example, providing exceptional customer service
• Serve as a backup to the Branch Manager in processing payroll to the corporate office when needed
• Step in to lead the team when the Branch Manager is absent
• Perform other duties as assigned

Requirements

• High school diploma or equivalency; a four-year college business degree preferred
• Minimum of three years of progressive work experience in a customer service environment
• Strong leadership skills and the ability to solve problems quickly and effectively
• Proficiency in MS Office (Word, Outlook, Excel, PowerPoint) and Internet Explorer
• Strong verbal and written communication skills, including tailoring communication to different functions of the organization
• Active listening skills, including giving full attention, asking appropriate questions, and avoiding interruptions
• Customer service expertise, including managing difficult situations, responding promptly to needs, soliciting feedback, and meeting commitments
• Ability to analyze data and situations accurately with strong attention to detail
• Efficient problem-solving and conflict resolution skills
• Strong time management, prioritization, and organizational abilities

Skills

• Understanding customer needs and determining true measures of satisfaction
• Addressing issues across departments (inventory, accounting, payroll, bookkeeping, transportation, credit, sales, safety)
• Building and developing a strong team, fostering positive working relationships
• Providing specific, timely coaching and feedback to ensure operational excellence and individual performance
• Assuming a leadership role, enforcing accountability, motivating the team, and maintaining confidentiality
• Ability to learn quickly in a fast-paced, friendly environment

Benefits

• Competitive salary with bonus opportunities
• Paid weekly via direct deposit
• Medical, dental, vision, disability insurance, and life insurance
• 401k with company match
• Paid vacation, personal time, and holidays
• Employee discount

Schedule

• Monday–Friday: 7:30 AM – 4:00 PM
• Periodic Saturdays from 8:00 AM to 12:00 PM during peak business season