Assistant Branch Manager

About the role

Join Team MBS—a progressive Midwest Building Products Distributor. As a family-owned and operated business, Modern Builders Supply (MBS) distributes name-brand roofing, siding, windows and doors, kitchens, decking, and more. With twenty-seven locations and nearly 400,000 sq. ft. of manufacturing, MBS is the premier distributor in the Midwest. As an Assistant Branch Manager, you will support the Branch Manager in overseeing daily operations of our Lansing branch, servicing builders and contractors, and providing hands-on customer service and warehouse direction. This role bridges frontline team members with branch management, placing you on a manager-in-training path.

Responsibilities

• Assist Branch Manager with branch operations, including dispatching, vehicle maintenance, inventory management, customer service training, safety initiatives, and bookkeeping functions
• Lead the customer service team by example, providing exceptional customer service
• Serve as a backup to the Branch Manager in processing payroll to the corporate office when needed
• Step in to lead the team when the Branch Manager is absent
• Perform other duties as assigned

Requirements

• High school diploma or equivalency; a four-year college business degree preferred
• Minimum of three years of progressive work experience in a customer service environment
• Career-oriented, highly motivated, with strong leadership skills and the ability to solve problems quickly and effectively
• Proficiency in computer programs such as MS Office (Word, Outlook, Excel, PowerPoint) and Internet Explorer

Skills

• Communication: Strong verbal and written communication skills, including the ability to tailor messages to different functions of the organization
• Active Listening: Give full attention to others, ask appropriate questions, and avoid interrupting
• Customer Service: Manage difficult customer situations, respond promptly to needs, solicit feedback to improve service, and meet commitments
• Analytical Thinking: Analyze data and situations accurately with strong attention to detail to determine the proper course of action
• Problem-Solving and Conflict Resolution: Efficiently resolve issues and conflicts
• Time Management: Prioritize tasks, stay organized, and manage time effectively
• Leadership: Build and develop a strong team, foster positive working relationships, provide coaching and feedback, enforce accountability, and motivate the team while maintaining confidentiality
• Adaptability: Learn quickly in a fast-paced and friendly environment

Key Abilities

• Understand customer needs and determine what drives their satisfaction
• Address issues across all departments (inventory, accounting, payroll, bookkeeping, transportation, credit, sales, safety)
• Assume a leadership role to ensure operational excellence and individual team member performance