Assistant Branch Manager

Retail In-Store branch located at 409 N Marketplace Blvd, Lansing, MI 48917.

About the role

As a Retail In-Store Assistant Branch Manager at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to provide our members, and potential new members, with personalized solutions suited to their financial situations, so they can walk out feeling happy, satisfied, and worry-free.

Responsibilities

• Serve as a motivational leader and share expertise in lending, investments, and other banking products and services with members, potential members, and your team.
• Provide stellar service to Credit Union members; proven track record of delivering phenomenal service in a financial and/or retail environment with comfort in “needs-based” selling.
• Serve as a face for our brand — happy, confident, positive — with exceptional conversational skills and an outgoing personality passionate about meeting and making connections.
• Manage scheduling, assign duties and priorities in accordance with Credit Union policies, principles, and procedures as assigned by the Branch Manager.
• Teach and inspire teammates; provide guidance and set the tone for branch success with excellent interpersonal skills.
• Seek out and talk directly with in-store customers to evaluate their financial needs and match our products.
• Research and recommend new, improved, or expanded products and services based on feedback from store customers; review other in-store operations to plan and direct sales programs addressing emerging needs.
• Develop plans that increase material, machine, and team member efficiency.
• Assist the Branch Manager with overall branch direction, coordination, and evaluation in their absence.
• Oversee reporting and analysis of all transactions, goals, and activities; prepare branch reports and schedules required by headquarters or regulatory agencies.
• Aid in developing joint promotional opportunities with the retailer.
• Support Credit Union promotions and lead team members to do the same.
• Ensure the branch image is favorable and reflects a sound, secure financial institution with prudent housekeeping, safety measures, and a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.

Qualifications

• Associate’s degree or two years of equivalent leadership experience with a bank or credit union.
• Thorough knowledge of lending processes and experience with financial institution products and services.
• Outgoing, personable demeanor with a genuine love for people; exceptional conversationalists who can engage strangers in conversation about services and adhere to member service standards daily.
• Creative and innovative problem identification and resolution skills.
• Experience evaluating and making sound decisions on sales, service, and other skill levels of team members, with a track record of successfully coaching team members to improve.
• Ability to work a flexible schedule, including weekends and early evenings (team members typically work two Saturdays per month, no Sundays; when scheduled Saturday, receive Sunday off plus another weekday off).
• Top-notch communication skills, both in-person and via email.
• Proficiency in Microsoft Word, Excel, and PowerPoint (a plus).
• Ability to multi-task and remain flexible in a fast-paced environment.
• Willingness to assist at any in-store location to meet business needs.

Schedule

Branch hours: Monday–Friday 10:00 a.m.–7:00 p.m., Saturday 10:00 a.m.–3:00 p.m., Sunday closed. Team members work two Saturdays per month with no Sundays; when scheduled Saturday, receive Sunday off plus an additional weekday off.

Benefits

• Very competitive pay
• Low-cost medical, dental, and vision benefit options
• Employer-paid life and disability insurance
• 401(k) with 100% match up to 5% deferral
• Tuition reimbursement for undergraduate and graduate degree programs
• Complimentary concierge service for personal tasks
• Free, state-of-the-art fitness center at Lathrup Village headquarters (equipment, showers, locker rooms)
• Wellness initiatives and events throughout the year
• Loan discounts on certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives, and profit-sharing based on performance
• Onsite subsidized Café 26
• Onsite bowling center

About Michigan First Credit Union

Founded in 1926 by educators, Michigan First Credit Union delivers world-class service to more than 160,000 members at branches throughout Michigan. With over $1.5 billion in assets, 500+ team members, and 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon, and Metro Detroit, we are an industry leader in community support and charitable giving through the Michigan First Foundation. Our Member Services Call Center operates 24/7/365. Our sole mission is to provide the highest quality member experience through a culture centered on service, professionalism, and growth.

Recent awards include: 2025 Best & Brightest in the Nation, 2025 Best & Brightest in Metro Detroit, 2025 Best & Brightest in West Michigan, 2025 Best Credit Unions to Work For, 2025 Crain’s Cool Places to Work in southeast Michigan, 2025 Detroit Free Press Top Workplaces, 2025 Financial Services Top Workplaces, 2025 Fall Culture Excellence Top Workplaces, 2024 Michigan Veterans Affairs Agency Certified Veteran Friendly Employer (Bronze Level), and 2021 Credit Union of the Year by NAFCU.