Assistant Branch Manager

About the role

Assumes responsibility for the efficient and profitable operation of a branch and its employees. Assumes the role of Branch Manager or Branch Operations Manager as needed.

Responsibilities

• Partners with direct Manager to lead the performance management in the Branch to ensure optimum operating efficiency by:
  • Making routine employment decisions, including reviewing performance, assigning work,
    • providing training, guiding, and advising staff as necessary.
    • Resolving routine personnel problems.
    • Continually working to foster and maintain team environment with Relationship Bankers.
    • Aid in career development planning and engage in coaching conversations.
  • Performing Banking Procedures
    • Must be very knowledgeable about the banking industry and able to perform various Relationship Banker’s duties.
    • Must be aware of banking regulatory matters and proper operational procedures in order to keep the branch running successfully and within bank best practices.
  • Assists with responsibility for efficient management of Branch operations by:
    • Interpreting and explaining bank policies, programs, and objectives, ensuring that approved operating policies and procedures are implemented and maintained.
    • Continually evaluating operating methods and procedures, making recommendations for improvements, and implementing approved changes.
    • Provides customers with information and assistance, responding to a variety of customer questions or complaints.
    • Provides signature guarantees and notary services; approves wire transfers and overdrafts within authority.
    • Ensures that the branch balances daily; maintains proper control of the vault and the teller drawer cash, as well as ordering of coin and currency.
    • Participates in, and may lead, regular staff meetings
  • Creates an environment of exceptional customer service centered around the High-5 Standards
    • Demonstrates an enthusiastic, positive attitude
    • Communicates well when interacting with customers (internally and externally)
    • Initiates conversations with customers to better understand the customer and their needs
    • Seeks options for customers’ situations
    • Makes reasonable decisions based on customer needs and relationships
  • Foster a culture of open communication and mutual respect and trust by implementing the 5 A’s:
    • Attitude, Acknowledgement, Acceptance, Action, and Achievement.
    • Lead by example and demonstrate to Relationship Bankers how to take ownership of issues and engage with other team members.
  • Makes and services a variety of loans by:
    • Interviewing customers and compiling necessary information to determine customers’ requirements and the best type of loan to satisfy their needs
    • Ensuring that all necessary personal and financial data is obtained and properly analyzed
    • Providing ongoing service to loan customers and taking appropriate action to resolve any problems that might arise
    • Assists the Collection department with recouping delinquent accounts
    • Responsible for accurately completing loan documentation
  • Participates in civic and community organizations
  • Assists the Branch or Area Manager in all other phases of branch operations
  • Assumes full responsibility of managing the branch in the absence of the manager
  • Attends education programs made available by the bank.

  Qualifications

  • Associate degree or equivalent in work experience
  • Three plus (3+) years of branch experience
  • Participation in or plans to participate in EBML
  • One (1) to two (2) years of managerial experience or demonstrated leadership ability
  • Strong interpersonal communication skills
  • Full knowledge of branch daily operations
  • Ability to use and working knowledge of computers/strong keyboarding skills
  • Maintain confidentiality and privacy
  • Professional appearance; grooming and dress consistent with MB appearance policy
  • Travel to other Mascoma Bank locations is required for training and occasional meetings

  Benefits

  • Competitive compensation.
  • Career development and internal career mentorship.
  • Comprehensive health care, dental care, and vision.
  • 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
  • Tuition Reimbursement.
  • Student Loan Paydown and so much more!

  Pay

  Details of pay structure are not specified in the job posting.

  Schedule

  Details of schedule are not specified in the job posting.

  Connections Work to Our Customers

  • Understanding how work impacts our external customer and consistently making data-driven decisions, avoiding assumptions about customer needs.
  • Building strong relationships and delivering customer-centric solutions.
  • Gaining the confidence and trust of others through honesty, integrity, and authenticity.

  Core Competencies

  • Drives Performance – Having a growth mindset to address employee issues; identifying problems early to help team members get on track; acting decisively to prevent disruption to the team.
  • Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Develops Talent - Developing people to meet both their career goals and the organization's goals.
  • Empowered - Having the knowledge, confidence, means, and ability to act or make decisions for oneself.
  • Interpersonal Skills – Relating openly and comfortably with diverse groups of people.
  • Business Insight - Applying knowledge of banking and the marketplace to advance the organization's goals.
  • Situational Adaptability - Adapting one’s approach and demeanor in real time to match the shifting demands of varying situations.

  Why Mascoma Bank?

  • Strong culture of belonging with a team that values creativity, new perspectives, and innovation.
  • Community first minded. We care about our employees and the communities we serve.
  • Competitive compensation.
  • Career development and internal career mentorship.
  • Comprehensive health care, dental care, and vision.
  • 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
  • Tuition Reimbursement.
  • Student Loan Paydown and so much more!

  Background and Credit Check

  All final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.