Assistant Branch Manager

About the role

O’Connor Company, part of the mSupply family of brands, is a leading wholesale distributor of HVAC equipment, parts and tools serving contractors across Kansas, Oklahoma, Missouri, Nebraska and Iowa. With trusted product lines including Trane, American Standard and Mitsubishi Electric, O’Connor has built a strong presence in the Midwest HVAC market.

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, ensuring all activities are carried out efficiently and in alignment with company policies and standards. This role is instrumental in cultivating a positive work environment focused on trust, service excellence, security, and customer satisfaction. In partnership with the Branch Manager, responsibilities include managing customer service, inventory control, merchandising, sales support, workplace safety, order fulfillment, counter sales, product delivery, and overall branch performance.

Responsibilities

• Delivers responsive, high-quality customer service across phone, email, and fax, ensuring timely resolution and follow-up.
• Build and maintain strong, solution-focused relationships with customers, vendors, and internal teams through effective collaboration.
• Supports daily branch operations, including opening and closing, and assumes leadership in the Branch Manager’s absence.
• Oversee accurate order entry, timely fulfillment, and high-quality customer service to ensure operational efficiency.
• Manages after-hours responsibilities and maintains clear, responsive communication with customers and team members.
• Champions a safe work environment by enforcing safety protocols and ensuring compliance with operational procedures.
• Ensures a clean, well-organized, and visually engaging sales floor, including shelving, endcaps, and displays.
• Manages merchandising standards by overseeing promotional materials and maintaining up-to-date product literature and catalogs.
• Maintains alertness and adheres to all safety-sensitive job requirements.
• Proficient in company systems for data entry, communication, and operational tasks.
• Performs additional duties as assigned, with flexibility to adapt to evolving business needs.

Qualifications

• High school diploma or GED required
• 3+ years of experience in logistics or distribution, with 2+ years in a supervisory or team lead role
• Proficient in Microsoft Office and standard office technology
• Strong leadership, communication, and operational skills in warehouse environments

Benefits

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

Schedule

Full-time role (40+ hours/week) requires regular physical activity and equipment operation. Involves frequent lifting (25–50 lbs., occasionally up to 100 lbs.) and pushing/pulling up to 300 lbs. Requires use of forklifts and material handling equipment, along with frequent bending, climbing, and reaching. Demands sustained physical movement and visual acuity for safe and effective task execution.