Assistant Branch Manager

About the role

This position is responsible for coaching, mentoring, training and leading larger branches/department staff in skills and behaviors that reflect a service methodology and philosophy to create and foster a sales oriented culture. Promote quality service and provide positive leadership to the Kitsap Credit Union team. Assist the Branch Manager to develop, maintain and execute branch/department strategic plan in conjunction with and support of the credit union strategic plan.

• Responsible for daily operations, sales, service, employee development, safety, compliance and security
• Responsible for coaching, leading and motivating branch employees; promote participation in cross sales of products and services
• Meet with employees regularly to establish and reinforce sales/service goals
• Conduct quality control observations in the areas of sales and service to provide employee feedback and ensure quality member service
• Work with the branch manager on cash requirements, conduct vault and teller drawer audits and balance branch totals daily, as required
• Enhance organizational reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments
• Proactively generate new loan and membership business through branch sales activities, network with local businesses and participate in community events
• Actively contribute in the area of continuous quality improvement, solicit and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures
• Build market position by locating, developing and closing business relationships
• Education and experience requirements:
• High School Diploma or GED
• Five years managerial or supervisory experience leading larger teams
• Combination of Financial Institution, education, KCU experience and/or supervisory experience leading a project or team
• Must be able to work Saturdays and extended business hours
• Proven track record of achieving sales goals
• Must be registered with the Nationwide Mortgage Licensing System within 30 days of hire and comply with the SAFE Act regulations

Qualifications and Education Requirements

• High School Diploma or GED
• Five years managerial or supervisory experience leading larger teams
• Combination of Financial Institution, education, KCU experience and/or supervisory experience leading a project or team
• Must be able to work Saturdays and extended business hours
• Proven track record of achieving sales goals
• Must be registered with the Nationwide Mortgage Licensing System within 30 days of hire and comply with the SAFE Act regulations

Supervisory Status

• This position supervises others and is responsible for being results oriented, collaborative, delegate effectively, and embrace the organization’s core values, ensuring team effectiveness.

Working Conditions

• Required to work in an office environment with moderate noise levels
• Constantly operates a computer and other office productivity machines
• Communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions

What We Offer

• Competitive pay and a benefits package that helps support you and your family’s lifestyle
• Comprehensive and affordable benefits including:
• Free onsite parking
• Annual time off and sick time accrued
• 11 paid holidays
• Personal floating day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee