Assistant Branch Manager

About the role

As an Assistant Branch Manager at Jeanne D’Arc Credit Union, you will work under the leadership of the AVP – Regional Branch Officer and Branch Officer to provide direction to and oversight of assigned Member Experience team members and serve as a resource for all branch functions and services.

Responsibilities

• Welcome members and non-members and perform various transactions accurately and efficiently.
• Adhere to Credit Union policies and procedures to ensure ethical and compliant business practices.
• Build member relationships through education about products and services.
• Serve as a resource for all branch functions and services.
• Assist subordinate personnel in balancing daily transactions; examine, evaluate, and process loan applications in absence of subordinate personnel.
• Resolve account-related concerns with customers.
• Evaluate all branch activities to ensure they are in compliance with established Credit Union policies, procedures, and objectives; recommend changes to manager.
• Manage branch office in absence of manager.
• Perform other job-related duties as assigned.

Requirements

• One year to three years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.

Skills

• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Hours may vary depending on the branch location and operational needs.

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Benefits

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members.

Qualifications

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.