Assistant Branch Manager

About the Role

Performs any functions necessary within the scope of authority and expertise to provide the highest levels of customer service and responsiveness to our customers. Participates in community networking opportunities and may occasionally visit potential and existing business clients to foster new relationships or deepen existing relationships.

Responsibilities

• Effectively utilize decision-making skills, within established authorization guidelines, to support valuable customer retention.
• Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization's competitive position within the marketplace.
• Promote collaboration and communication with all other departments to achieve customer and employee satisfaction.
• Project a positive tone of appreciation for the contributions of other departments' team members.
• Maintain an understanding of the HFG mission statement and core values.
• Perform other similar duties as assigned or requested by the Branch Manager.
• Assist in writing and delivering performance evaluations.
• Participate in opening and closing of the branch.
• Directly oversee the teller line, run the vaults including Cash Recycler and Branch Scanning Process.

Requirements

• Flexibility in scheduling is a must; may be required to work Saturdays and extended hours.
• Travel may be required.
• Ability to stand for long periods of time.
• Ability to lift up to 50 lbs.
• Strong communication skills, both written and oral.
• Excellent customer service skills.
• Ability to use computer systems and office equipment.
• Adhere to the Bank's dress code policy as found in the HFG employee handbook.

Qualifications

• Associate's degree or similar course work/training.
• Minimum of 2 years customer service experience.
• Sales experience.
• Minimum of 2 years supervisory experience.
• Prior Assistant Branch Manager experience is a plus.
• Fluency in a second language is a plus.
• Computer skills required; knowledge of Microsoft products is a plus.

Skills

• Leadership ability.
• Strong customer service skills.
• Knowledge of sales and relationship-building skills.
• Coaching skills.
• Working knowledge of computer and processing skills.
• Ability to learn all software systems that support branch transaction processing.
• Awareness of business, investment products, mortgages, and lending services.
• Ability to develop and utilize teller skills to provide staffing flexibility as required.
• Ability to work with a diverse workforce and customer base.
• Strong commitment to achieving personal growth and success.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Understanding of the Bank's goals, strategies, and the roles of key business partners.
• Ability to work independently and have strong decision-making skills.

Competencies

• Coaching: Facilitating the development of others' knowledge and skills; providing timely feedback and guidance to help the team reach both individual and team goals.
• Team Building: Actively participating as a member of the team to move the team toward the completion of goals.
• Communication Skills: Verbal, written, formal, informal, interpersonal, and active listening.
• Relationship Building: Strong interpersonal skills, credibility.
• Customer Service Orientation: Making customers and their needs the primary focus of one's actions; developing and sustaining productive customer relationships.

Pay

Salary range: \$26.00 to \$29.50 hourly.