Assistant Branch Manager

Schedule

Full-time: Monday - Friday

Job Duties

• Confer with customers by telephone, email or in person in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Quote, Workorder, Invoice, and Receive Payment for all services provided.
• Schedule and assign workorders to the appropriate team member.
• Be efficient in all duties required by all team members in order to provide support and/or backup for team members during installation of products and/or services for customers, including but not limited to unscheduled deliveries, damage reports, detailing vehicles, chip repairs, setting glass as needed.
• Provide training for current and/or new employees.
• Open and/or close the Branch; utilizing closing procedures to ensure all financial records are accurate on a daily basis.
• Complies with all safety policies and procedures.
• Obligated to keep confidential any information pertaining to customers and competitors.
• Responsible for the appearance and serviceability of the Showroom, Waiting Room, Shop, Company Trucks, and Restroom/s.
• Driving company or customer vehicles may be required.
• Order, Pick Up, Check In, and Inventory all supplies and freight for all services provided; insuring all product is clean and undamaged.
• Files claims for all damaged product and supplies.
• Insures all unused or damaged product and supplies are returned or taken care according to Speedy Glass policy.
• Maintains accurate filing system for customer orders, quotes, specialty products, voids, returns, and all other necessary files pertaining to the individual branch location.
• Sends and Receives all mail.
• All other duties as assigned by Management.
• All other duties as assigned by the Branch Manager and/or direct supervisor.

Requirements

• At least 2–4 years previous clerical and/or customer service experience
• Auto glass experience a plus but not required
• Excellent communication skills (verbal and written)
• Organizational skills
• Ability to multi-task in a fast-paced work environment and ability to use and learn computer-based inventory control systems
• Demonstrated POS and MS Office proficiency
• High School or equivalent (GED)
• Excellent driving record as well as a valid driver's license

Benefits

We believe happy and healthy employees provide the best service to customers, so we offer a comprehensive and customizable benefits package that includes medical, dental, vision, life insurance, 401K with company match, and much more.